Sales Executive (Japanese Speaking) (Sign On Bonus Potential)

Marriott Vacations Worldwide•Kapolei, HI

About The Position

The Sales Executive contributes to the success of the organization and sales distribution site by using sales techniques and processes to convert prospective owners into purchasers and encourage existing owners to make additional purchases. The role develops relationships with prospective and current owners through referrals, leads, follow-up, and individualized sales presentations. It supports customers throughout the sales process, including explaining ownership products and financing, completing contracts and legally required paperwork, and ensuring accurate and timely closings. After the sale, the Sales Executive maintains customer relationships to promote owner satisfaction and future business opportunities, including reloads, referrals, and additional sales.

Requirements

High school diploma or GED.
Proficiency in English and Japanese.
Maintain an active, in-good-standing professional Real Estate License where mandated by law.
Willingness to work weekends and holidays as required by business needs.

Nice To Haves

One year of related experience.

Responsibilities

Answer owner questions about property use and location amenities, make recommendations based on information gathered, and respond to requests for pricing, maps, property descriptions, room locations, and portfolio or network information.
Follow up on owner referrals and leads; contact owners to monitor satisfaction, communicate promotions, and develop reload, referral, and other business opportunities.
Maintain customer contact records and use them to support effective follow-up.
Monitor contract processing to reduce rescissions, provide owner assurance, and support timely closings.
Follow the Consultative Sales Process and build trust and rapport with prospective and current owners.
Discover owner needs through questions and discussion, then tailor presentations and recommend an appropriate amount of points for current and future vacation needs.
Provide sales gallery, property, and model tours appropriate to the sales distribution site, and use, demonstrate, or coordinate virtual tour software.
Explain product features, advantages, benefits, and financing options, and prepare for daily appointments by reviewing tour sheets, owner histories, and presentation details.
Complete sales contracts and ensure all required and legally required documents are properly completed, signed, and notarized.
Follow up on guest interactions by email, phone, or mail and facilitate use of Vacation Ownership Advisor resources.
Answer owner and customer questions about products, servicing, construction, financing, maintenance, repairs, and appraisals.
Process sales documents accurately; review contracts, loan applications, and financial documents with customers and ensure they are completed properly.
Work with Sales Management to minimize cancellations, provide owner assurance, and ensure timely closings.
Analyze problems and develop plans to complete work quickly and with a high degree of quality; complete a purchase summary worksheet at the end of each sale.
Influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and pursue reload opportunities.
Respond to customer and owner inquiries and monitor their resolution, providing accurate information in a timely manner and leveraging available service resources.
Manage time to attend team meetings, training, and appointments punctually; participate in daily huddles and scheduled meetings and formal training.
Improve sales presentations through self-critique, practice, and feedback; assist with developing and mentoring other Sales or Membership Executives when requested.
Maintain awareness of current events and site-location information to support customer relationship building.
Understand and follow applicable state and federal regulations governing sales and marketing, including Do Not Call lists, state registrations, and exemptions.
Perform other duties as assigned.