Classified Help Desk Manager Sign on Bonus Potential
About The Position
The Boeing Company is seeking a Classified Help Desk Manager to join its team in Hazelwood, Missouri. The manager will lead IT support professionals in the St. Louis region, ensuring high-quality technical support for proprietary programs while driving operational excellence and meeting compliance and regulatory needs in a fast-paced environment. The role includes leading and developing help desk professionals, overseeing daily operations, improving processes and support technologies, advising business leaders on technology needs, and managing support solutions to reduce risk and support modernization. Candidates must complete an assessment during the selection process. Successful candidates must also satisfy Boeing’s Conflict of Interest assessment process and meet the position’s security and U.S. export-control requirements. An active U.S. Secret Security Clearance is required; a clearance active within the past 24 months is considered active. Boeing will not sponsor employment visas. Relocation may be available based on candidate eligibility.
Requirements
- At least one year of experience in a leadership role—such as team leader, temporary manager, large-scale cross-functional project or program management, or formal management—or completion of Boeing’s internal course “Exploring Leadership.”
- Ability to obtain access to Special Access Programs (SAP).
- Bachelor’s degree or higher, or equivalent.
- At least 3 years of experience resolving IT issues in an IT Help Desk role, function, or similar.
- At least 3 years of experience coaching, mentoring, and providing developmental opportunities to enhance employee performance.
- At least 3 years of experience using project management methodologies, including developing project plans, performance management, and managing issues and risks.
- Active U.S. Secret Security Clearance; a clearance active within the past 24 months is considered active.
- U.S. citizenship is required for the security clearance. The role also requires meeting U.S. export control compliance requirements as a U.S. Person.
- Successful completion of the Company’s Conflict of Interest assessment process.
- Completion of an assessment as part of the selection process.
Nice To Haves
- At least 3 years of experience supporting closed areas or classified networks.
- At least 3 years of experience working within an Agile environment.
- Experience with ITIL or similar help desk frameworks.
Responsibilities
- Guide and lead a team of IT Help Desk professionals, fostering a collaborative and customer-focused culture.
- Coach and mentor team members to develop their technical and interpersonal skills and support their careers.
- Oversee daily help desk operations, including ticket management, escalation procedures, and adherence to service levels.
- Lead projects to improve help desk processes, implement new support technologies, and meet program, compliance, and security requirements.
- Consult with and support business leaders to meet their technology needs efficiently.
- Develop and execute process improvement plans, implement policy changes, set operational goals, and acquire resources to improve service delivery.
- Manage the portfolio of support solutions to reduce risk and support modernization.
Benefits
- Eligible employees may enroll in benefit programs generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, and life and disability insurance programs.
- Programs providing paid and unpaid time away from work.
- Competitive base pay and variable compensation opportunities.
- Relocation based on candidate eligibility.
- Potential sign-on bonus is mentioned in the job title.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
