Embedded Global Security Operations Center (GSOC) Manager
Sibylline Americas • Los Angeles, CA2d • Onsite
Gsoc Manager Jobs
21 jobs found — updated daily
Embedded Global Security Operations Center (GSOC) Manager
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Embedded Global Security Operations Center (GSOC) Manager
Sibylline Americas•Los Angeles, CA
•Onsite
About The Position
Sibylline is seeking an experienced security operations professional to manage support for a client’s global security operations. Reporting to the client-side Manager and working closely with global security leadership, the role oversees day-to-day 24/7 physical security operations supporting client facilities, personnel, visitors, and operations, while providing management oversight of the 24/7 intelligence team and its personnel. The Manager leads physical security Supervisors and Operators across multiple locations and helps coordinate physical security and intelligence functions. The role oversees alarm monitoring, access control administration, CCTV operations, dispatch coordination, incident management, badge administration, emergency communications, and customer support. It requires operational leadership, stakeholder management, workforce planning, quality assurance, and performance management, as well as maintaining service standards, developing personnel, driving continuous improvement, and ensuring alignment with client policies, procedures, and escalation requirements. This is an onsite role at the client’s Los Angeles office, with core business hours Monday through Friday. The role may occasionally require out-of-hours or weekend support during crisis events and flexibility to cover gaps. The position is moderately self-directed and based in an office environment using a computer and standard office equipment. Travel may be required up to 5%.
Requirements
- Experience managing security operations, a GSOC, intelligence, command center, or similarly integrated operational teams.
- Ability to manage high-priority incidents and make timely decisions under pressure.
- Familiarity with access control, video management, alarm monitoring, and case management systems.
- Excellent written and verbal communication skills.
- Strong leadership, coaching, workforce planning, and stakeholder management capabilities.
- Bachelor’s degree or equivalent professional experience.
- At least 5 years of security operations, operations center, or related experience.
- At least 2 years of management experience leading operational teams.
Nice To Haves
- Experience with platforms such as Lenel, Milestone, Everbridge, ServiceNow, Jira, or similar.
Responsibilities
- Oversee daily operations of a 24/7 program and associated staff.
- Coordinate recruitment, onboarding, scheduling, training, and performance management activities.
- Establish and maintain SOPs, escalation procedures, quality standards, and operational metrics.
- Provide management oversight to the intelligence team, supporting coordination, escalation, information sharing, and alignment between intelligence activities and physical security operations.
- Oversee alarm monitoring, CCTV operations, access control administration, badge management, dispatch, and incident management functions.
- Monitor service delivery, workforce coverage, and operational readiness.
- Support critical incidents, emergencies, business disruptions, and executive-level escalations.
- Manage stakeholder relationships and coordinate with Regional Security Managers, Workplace, Facilities, and third-party vendors.
- Lead monthly operational reviews, KPI reporting, and continuous improvement efforts.
- Ensure compliance with security, privacy, and data handling requirements.
Benefits
- 401(k) with up to 5% matching
- Medical, dental, and vision coverage
- Basic Life and AD&D Insurance
- Long-term and short-term disability
- 160 hours (20 days) of PTO accrued per year
- 9 front-loaded sick days
- 11 federal holidays, with a day back in lieu if worked
- 3 bereavement days
- Employee Assistance Program
- Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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Common questions about Gsoc Manager careers and jobs.
Based on current job postings on Teal, the average Gsoc Manager salary in the US is approximately $117,000 per year, with a typical range of $110,000 to $130,000.
