GSOC Manager

INTER-CON SECURITY SYSTEMS INC•Warren, MI

3d•$85,000 - $95,000•Onsite

About The Position

The GSOC Coordinator provides dedicated management and operational coordination for a Global Security Operations Center supporting a dynamic enterprise client with a large, geographically dispersed footprint. Working alongside the Inter-Con Account Manager, the Coordinator aligns people, processes, technology, and communications across the GSOC program. This role leads transition and continuous-improvement initiatives, supports client partnership, ensures leadership coverage, and remains available for emergency consultation and rapid onsite or virtual response in accordance with established protocols.

Requirements

High school diploma or GED required
Valid Michigan guard card or registration, as required for the assignment.
Current First Aid and CPR certification, or the ability to obtain and maintain certification before assignment.
Ability to successfully complete all required background screening and drug and alcohol testing.
Ability to read, write, and speak English fluently and produce clear, concise, and accurate incident reports.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and PowerPoint as relevant to the position.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive security, personnel, and business information.
Ability to work in a 24/7/365 operation, including days, nights, weekends, holidays, and overtime as business needs require.
Ability to work within the standard shift limit of no more than 12 hours, followed by at least 8 hours off before the next shift.
Ability to complete ongoing training and required comprehension and retention testing.

Nice To Haves

Bachelor’s degree in security management, criminal justice, emergency management, business, or a related field is preferred; an equivalent combination of education, training, and directly relevant experience may be considered.
Five or more years of progressive experience in corporate security, GSOC operations, emergency communications, public safety, command-center operations, or a comparable environment is preferred.
Two or more years of supervisory, management, program-coordination, or account-leadership experience is preferred.
Experience supporting a complex, multi-site enterprise security program and coordinating across security, fire, environmental health and safety, facilities, technology, and business stakeholders is strongly preferred.
Demonstrated experience implementing SOP, technology, process, training, or staffing changes in a live operational environment.
Ability to analyze operational data, identify risk and performance trends, manage competing priorities, and present clear recommendations to senior stakeholders.
Ability to participate in an emergency on-call rotation and respond promptly onsite in Warren, Michigan, or virtually as circumstances require, while observing applicable scheduling and rest requirements.
Additional education or relevant professional training is preferred.

Responsibilities

Provide full-time management coordination and operational oversight for the GSOC program, partnering closely with the Inter-Con Account Manager and client security leadership.
Serve as a key liaison between Inter-Con account leadership and the client’s designated account and security stakeholders, ensuring priorities, risks, decisions, and action items remain aligned.
Coordinate GSOC transition and stabilization activities, including staffing readiness, training completion, post coverage, system access, communications, documentation, and operational handoffs.
Lead or coordinate changes to standard operating procedures, post orders, escalation paths, security technologies, reporting requirements, workflows, and staffing models.
Translate approved changes into implementation plans with clear owners, timelines, communications, training, validation, and follow-up.
Maintain 24/7 emergency availability through an established on-call structure and respond promptly onsite or virtually when incident severity, client needs, or business continuity requirements warrant management involvement.
Provide management support during significant incidents; coordinate executive and stakeholder notifications, resources, documentation, and post-incident review in accordance with established authority.
Monitor service delivery, staffing, performance, quality, incident trends, technology issues, and compliance across the GSOC operation; recommend corrective or preventive actions.
Establish quality-assurance routines and review performance data, incident documentation, audit results, training completion, and client feedback.
Partner with recruiting, human resources, training, scheduling, and operations teams to maintain qualified staffing and address workforce risks.
Develop and maintain succession and coverage plans for GSOC leadership and other key roles to protect operational continuity.
Coach GSOC Supervisors and support consistent expectations for communication, accountability, decision-making, and employee development.
Prepare and present program updates, performance metrics, risks, action plans, and recommendations to Inter-Con and client stakeholders.
Support drills, tabletop exercises, audits, assessments, and continuous-improvement initiatives across the client’s distributed footprint.
Protect client assets, employees, contractors, visitors, information, and operations from injury, damage, or loss, including risks related to theft, fire, trespass, espionage, sabotage, and civil disturbance.
Follow all applicable post orders, standard operating procedures, emergency protocols, escalation paths, and the client’s use-of-force policy.
Maintain clear, timely, and professional communication with security, fire, environmental health and safety, facilities, business leaders, and external emergency responders.
Create accurate, complete, and timely incident reports and other required records in approved systems and formats.
Complete all pre-assignment and ongoing training and demonstrate comprehension and retention through required testing and practical application.
Maintain Inter-Con uniform, grooming, conduct, confidentiality, and professional-appearance standards at all times.
Support a dynamic, high-visibility security operation serving a large, geographically dispersed network of facilities and business functions.