GSOC Manager @ AI Company

Allied Universal•San Francisco, CA

6d•$150,000 - $180,000

About The Position

Allied Universal is hiring a Global Security Operations Center (GSOC) Operations Manager to lead people, processes, and technology in a control room environment at an AI company. The role combines shift-based team leadership and strategic program oversight with communications, policy and procedure development, technical expertise, and project management. Areas of responsibility include security alarm monitoring, dispatch and resource coordination, stakeholder engagement, metrics-based reporting, performance assessment, travel safety and security, and critical incident response management. The manager drives the implementation and refinement of processes, oversees short- and long-term projects, fosters collaboration between control-room and field-services teams, maintains internal and external stakeholder relationships, and directly supervises Supervisors on the assigned shift. The position also provides enterprise detection and coordinated response to physical security, safety, and business continuity events. Allied Universal provides a comprehensive week-long management onboarding course.

Requirements

At least 5 years of experience in Corporate Security or a similar role, including at least 2 years leading and managing all aspects of a corporate control center.
Extensive experience and knowledge of access control platforms, video management systems, and incident management applications or software.
Demonstrated effectiveness managing complex people, process, and technical projects.
Excellent analytical and problem-solving skills to drive process improvement.
Excellent written, spoken, and presentation communication skills.
Demonstrated expertise developing, implementing, and managing control center programs.
Experience gathering and analyzing data to create useful metrics that support positive change.
Demonstrated ability to manage change and conflict effectively.
Ability to manage crises and provide front-line leadership coordinating responses to varied crisis situations.
Ability to lead a cross-functional team.
Dependable team player with strong business acuity, enthusiasm, and a positive attitude.
Impeccable work ethic and a high degree of integrity.
General knowledge and understanding of state and federal employment laws.
Extensive experience using Lenel Enterprise OnGuard.
Licensing requirements may apply before employment, subject to state and local laws and regulations.

Responsibilities

Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders.
Provide strategic direction and hands-on guidance to team members in handling relevant issues.
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift.
Supervise implementation of new technologies and business processes to improve efficiency.
Maintain strategic planning to keep pace with business growth, site expansion, and evolving customer and stakeholder needs; continually improve GSOC capabilities.
Build, lead, manage, and motivate teams in a dynamic, rapidly evolving, cross-functional environment focused on people, process, and technology to support life safety, security, and resiliency at corporate sites.
Monitor and track key performance indicators (KPIs) as specified in the client MSA.
Ensure compliance with client expectations and policies, monitor assets, and issue rapid notifications to stakeholders using mass communication tools.
Provide enterprise detection and coordinated response to physical security, safety, and business continuity events.
Develop and maintain security-services performance metrics and related reports.
Assist field-based security specialists, site security facilitators, and program stakeholders.
Keep current with industry best practices in control center security management and related services.
Manage shift-based teams and directly supervise Supervisors on the assigned shift.
Drive process implementation and refinement, project management, cross-team collaboration, and internal and external stakeholder relationships.