GSOC Operator AI Company

Allied Universal • San Francisco, CA

2d • Onsite

About The Position

The GSOC Operator works in a Global Security Operations Center under the guidance of a GSOC Supervisor, assisting company personnel with safety and security concerns for corporate locations around the globe. The role involves monitoring multiple screens and using access control and alarm monitoring systems, business intelligence sources, open-source media, the Internet, and in-house tools to detect, analyze, and report incidents that may affect the client’s people, products, property, or brand image. Potential incidents include extreme weather, political instability, crime, terrorism, and technical failures.

The position is based at the company’s Technology HQ in San Francisco, California, and offers multiple schedules and shifts. Operators should be comfortable working in a fast-paced environment with aggressive timelines, particularly during transition and build-out phases, and bring a collaborative, resilient, team-oriented approach. The posting notes a preference for five or more years of experience in a high-performing GSOC or specialized protective environment; military, law enforcement, or emergency operations center experience is acceptable. The role also emphasizes privacy by design, including ensuring executive data does not unnecessarily transit corporate systems.

Requirements

• Be at least 18 years of age for unarmed roles or 21 or older for armed roles.
• Possess a high school diploma or equivalent, or five years of verifiable experience.
• Have at least two years of military, law enforcement, government, or security experience.
• Be comfortable working in a fast-paced environment with aggressive timelines.
• Bring a collaborative, resilient, and team-oriented approach.
• Be familiar with global security threats, including crime, protests, geopolitical instability, natural disasters, and targeted violence.
• Commit to privacy by design, ensuring executive data does not unnecessarily transit corporate systems.
• Submit to a background investigation in accordance with applicable federal, state, and local laws.
• Meet any applicable state or local licensing requirements before employment.
• Have a valid driver’s license for driving positions only.

Nice To Haves

• Five or more years of experience in a high-performing GSOC or specialized protective environment.
• Military, law enforcement, or emergency operations center experience is acceptable.

Responsibilities

• Provide customer service by carrying out safety and security procedures, site-specific policies, and, when appropriate, emergency response activities.
• Respond calmly and with a problem-solving approach to incidents and critical situations.
• Investigate alarms and respond by sending a security patrol or alerting Fire services or Police as needed.
• Assist company employees with safety and security concerns.
• Monitor the travel safety and security of company employees.
• Detect, analyze, and alert others about incidents that may affect people, products, property, or brand image.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.
• Competitive pay.
• Weekly and daily pay options.
• Growth opportunities.
• Benefits package.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED