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DRUG-GEN MDSE/LEAD CLERK

The Kroger Co.•Sun Prairie, WI

About The Position

The Drug-GM MDSE/Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role directs and supervises the functions, duties, and activities of the Drug GM department while supporting its day-to-day operations. The clerk embraces the Customer 1st strategy, encourages associates to deliver excellent service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes leading and developing department associates, managing department operations and inventory, supporting sales and promotional activities, and assisting customers with questions and product recommendations. The clerk also monitors safety, identifies operational issues, and supports customers and community members who may need additional assistance.

Requirements

  • Effective communication skills.
  • Knowledge of basic math, including counting, addition, and subtraction.
  • Ability to handle stressful situations.

Nice To Haves

  • High school education or equivalent.
  • Management experience.
  • Drug GM experience.
  • Retail experience.
  • Ability to speak, read, and/or write in a second language.

Responsibilities

  • Promote trust and respect among associates.
  • Communicate company, department, and job-specific information to associates.
  • Collaborate with associates and promote teamwork to help achieve company and store goals.
  • Establish performance goals for the department and empower associates to meet or exceed targets.
  • Develop adequate scheduling to manage customer volume throughout operating hours.
  • Train and develop associates in their job duties and participate in the performance appraisal process.
  • Adhere to local, state, and federal laws and company guidelines.
  • Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
  • Maintain product knowledge and answer questions or make product suggestions.
  • Offer product samples to help customers discover new items or products they ask about.
  • Inform customers about Drug GM specials.
  • Develop and implement a department business plan to achieve desired results.
  • Understand the store layout and locate products.
  • Create and execute sales promotions in partnership with store management.
  • Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting Drug GM.
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor.
  • Implement the department’s period promotional plan.
  • Stay current with present, future, seasonal, and special advertisements.
  • Monitor and control department expenses.
  • Monitor inventory and stocking conditions and note discrepancies.
  • Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
  • Plan, organize, and supervise the inventory process.
  • Train department associates on inventory, stocking, and Computer Assisted Ordering.
  • Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
  • Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
  • Notify management of customer or employee accidents.
  • Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
  • Work cooperatively in a fast-paced and sometimes stressful environment.
  • Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
  • Act honestly and with integrity regarding customer and business information.
  • Follow directions and seek assistance when needed to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
  • Perform the essential functions of the position with or without reasonable accommodation.

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