(USA) GM Coach

Walmart•Orange, CA

24d•Onsite

About The Position

The GM Coach leads and develops store teams, teaches and trains associates, listens to them, tours stores, and provides feedback. The role communicates and collaborates across all levels of the organization on store operations, technology, business initiatives, merchandising, and company direction, while introducing and leading change and setting clear expectations for implementing business solutions. The GM Coach models exceptional customer service using Walmart’s One Best Way service model, supports customer service and community outreach initiatives, resolves customer needs and complaints, and leads actions to correct deficiencies and improve the customer experience. The position drives financial performance and sales for the designated store area by reviewing profit and loss statements, supporting budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The role hires, trains, mentors, recognizes, and develops associates; assigns duties and sets expectations; promotes belonging; and helps meet staffing and growth needs. It coordinates work and assignments, maintains stakeholder relationships, supports business initiatives, establishes goals and accountability, measures results, addresses improvement opportunities, and promotes adaptability and continuous learning. The GM Coach also ensures compliance with company policies and procedures and supports Walmart’s mission, values, and ethical standards. Walmart offers competitive pay, performance-based bonuses, and benefits. The annual salary range is $71,000 to $100,000, with possible additional compensation such as performance bonuses and location- or role-related differentials. The primary location listed is 2300 N Tustin St, Orange, California.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Complete and successfully pass all required job trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate store and company priorities.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model and support exceptional customer service using the One Best Way service model; resolve customer needs, complaints, and issues.
Support customer service initiatives, community outreach, and action plans to correct deficiencies and improve customer experience.
Drive sales and financial performance in the designated store area by reviewing profit and loss statements and assisting with budgets, forecasts, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to reduce shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, supervise, and develop associates; assign duties, set expectations, promote belonging, and help meet staffing needs.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans, set objectives, measure progress, and address improvement opportunities.
Promote adaptability, continuous learning, and the use of new technologies and skills.
Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and integrity standards.
Build collaborative, high-performing teams and attract, retain, empower, and develop talent.
Make customer-centered, data-informed decisions while balancing short- and long-term priorities and supporting continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Possible regional pay zone or complex-structure additional compensation and applicable state pay differentials.