QSR Restaurant GM (FF) | Columbus

Serendipity Recruiting•Columbus, OH

About The Position

The Restaurant General Manager has overall responsibility for restaurant operations, establishing and achieving company goals, maximizing guest satisfaction, driving sales through excellent guest service, quality products, marketing, and strong operations, and managing profit and loss through business analysis. The role leads and develops the management team and employees, ensuring company standards and operating procedures are consistently implemented. The position involves a 55-hour work week during peak sales periods, including working lunch and dinner. The manager is responsible for effective scheduling, food safety and quality, restaurant cleanliness and organization, purchasing and product preparation, equipment maintenance, marketing execution, cash and credit-card security, and administrative and procedural requirements. The company describes its career environment as stimulating.

Responsibilities

Establish and achieve company goals while maximizing guest satisfaction.
Run overall restaurant operations and drive sales through guest service, product quality, marketing, and operational excellence.
Manage profit and loss through comprehensive business analysis and work toward the restaurant’s Annual Operating Plan.
Create an effective work schedule based on projected business; write the schedule by 5 p.m. Friday and post it by 5 p.m. Monday each week.
Work lunch and dinner during peak sales periods as part of a 55-hour work week.
Ensure the safety and security of employees and customers.
Ensure safe food is consistently delivered on every shift.
Execute operating systems to maintain a clean, organized restaurant.
Purchase food, beverages, and supplies as needed and oversee preparation to meet product-quality standards.
Operate in accordance with established performance, profit, and operating standards outlined in the OSM.
Use Learning Hub training to hire, retain, and develop high-performing employees and prepare team members and managers for growth opportunities.
Maintain working knowledge of restaurant equipment and oversee preventive maintenance.
Execute marketing plans accurately and on time, including approved Local Store Marketing, to encourage repeat customer visits.
Lead by fostering excitement, enthusiasm, a positive mental attitude, and commitment to company objectives.
Train employees on cash-control systems and credit-card security, and maintain a secure environment for credit-card data.
Fulfill administrative requirements and execute procedural guidelines.