DRUG-GEN MDSE/DEPT LEADER

The Kroger Co.•Englewood, CO

About The Position

The Drug GM Merchandise/Department Leader directs, supports, and supervises the functions and activities of the Drug GM department. The role is responsible for creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes leading and developing associates, managing department operations and merchandising, monitoring inventory and expenses, and supporting customer needs. The leader works cooperatively in a fast-paced and sometimes stressful environment, handles conflict constructively, and provides direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and role-specific information.
Set performance goals, empower associates to meet or exceed targets, develop schedules based on customer volume, train and develop associates, and participate in performance appraisals.
Follow applicable local, state, and federal laws and company guidelines.
Create a welcoming customer environment by answering product questions, making product suggestions, offering samples, and informing customers about specials.
Maintain knowledge of department products and the store layout.
Develop and implement a department business plan in collaboration with store management and associates.
Educate associates about current and upcoming promotions; prepare seasonal critiques for the sales and merchandising supervisor; implement promotional plans; and stay current on advertisements.
Monitor and control department expenses; assist with budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and report discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report repair needs to the appropriate manager.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.