Drug-Gen Mdse/Dept Leader

Kroger•Englewood, CO

About The Position

The Drug-Gen Mdse/Dept Leader directs, supports, and supervises the functions and activities of the Drug GM department. The role focuses on exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position develops associates, manages department scheduling and performance goals, and works with store management and associates to plan and achieve business results. It also involves customer assistance and product knowledge, promotion and merchandising execution, expense and budget oversight, inventory management, and compliance with safety procedures and applicable laws. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Second language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Make customers feel welcome and appreciated by answering questions about products sold in the department and store.
Maintain product knowledge, answer questions, make product suggestions, and offer product samples.
Inform customers about Drug GM specials and maintain a positive attitude.
Develop and implement a department business plan with store management and associates.
Understand the store layout and locate products.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.