DRUG-GEN MDSE/DEPT LEADER

The Kroger Co.•Colorado Springs, CO

About The Position

The Drug GM Merchandise/Department Leader directs, supports, and supervises all functions, duties, and activities for the Drug GM department. The role is responsible for delivering exceptional customer service and creating a safe, clean environment that encourages customers to return, while achieving department sales and profit goals and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees department associates, including communicating company and department information, setting performance goals, scheduling to meet customer volume, and training and developing associates. It also supports department planning, merchandising, promotions, inventory, pricing, budgeting, expense control, and safety. The leader assists customers with product questions and suggestions, promotes department specials, and helps create a welcoming and inclusive store experience. King Soopers is part of The Kroger Company. The posting notes that the company offers both full- and part-time roles; the employment type of this specific position is not stated.

Requirements

Effective communication skills.
Knowledge of basic mathematics.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout hours of operation.
Train and develop associates and participate in the performance appraisal process.
Comply with local, state, and federal laws and company guidelines.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to customer questions and make product suggestions.
Offer product samples to help customers discover items or products.
Inform customers of Drug GM specials and maintain a positive attitude.
Develop and implement a department business plan in collaboration with store management and associates.
Understand the store layout and locate products.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan terms and eligibility.
Flexible scheduling in full- and part-time roles.
Paid time off, including holiday and sick pay, based on eligibility and length of service.
Free counseling through the Employee Assistance Program.
Free, confidential financial tools and coaching through Goldman Sachs Ayco.
Associate discounts on purchases, including food, travel, and technology.
Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
Training programs and career pathways.
Paid time off such as vacation, sick leave, and parental leave.
Participation in a 401(k) plan, subject to eligibility requirements.
Group term life insurance for eligible associates.
Eligibility for an annual bonus based on company performance.
Tuition assistance, college scholarships, and educational leave of absence, depending on criteria and eligibility.
Internal training and development resources.