DRUG-GEN MDSE/ASST DEPT LEADER

The Kroger Co.•Hardy, VA

About The Position

The Drug-GM Merchandise Assistant Department Leader directs and supervises the functions, duties, and activities of the Drug/GM department while supporting its day-to-day operations. The role is responsible for creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader supports the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves developing associates, coordinating schedules and promotions, managing department inventory and expenses, and assisting store management with budgeting and financial reviews. The leader also responds to customer questions, shares product knowledge and suggestions, and ensures the department is prepared for current and future promotional activity.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug/GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products sold throughout the store and promoting trust and respect among associates.
Communicate company, department, and job-specific information; collaborate with associates to promote teamwork and achieve company and store goals; promote Our Brands to customers.
Develop schedules that manage customer volume during operating hours.
Develop associates, participate in performance appraisals, establish performance goals, and empower associates to meet them.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer questions, and make product suggestions.
Offer product samples, introduce customers to items they inquire about, and inform them of Drug/GM specials.
Develop and implement a department business plan and monitor and control department expenses.
Understand the store layout, locate products, and create and execute sales promotions.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting Drug/GM.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train associates on inventory, stocking, and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.