DRUG-GEN MDSE/ASST DEPT LEADER

The Kroger Co.•Denver, CO

14h

About The Position

The Drug-GM Merchandise Assistant Department Leader directs and supervises the Drug/GM department’s functions and activities while supporting its day-to-day operations. The role focuses on creating an exceptional customer experience and a safe, clean, welcoming environment; achieving department sales and profit goals; and monitoring quality assurance standards. The leader supports the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading associates, developing schedules and performance goals, coordinating promotions and inventory processes, and managing department expenses. It also requires maintaining product knowledge, answering customer questions, supporting store financial reviews, and reporting safety concerns or incidents to management.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug-GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create and maintain a safe, clean, welcoming environment that encourages customers to return.
Direct and supervise Drug/GM department functions and activities and support day-to-day operations.
Achieve department sales and profit goals and monitor quality assurance standards and expenses.
Promote excellent customer service, answer customer questions, and encourage trust, respect, and teamwork among associates.
Communicate company, department, and job-specific information to associates and promote Our Brands to customers.
Develop schedules that appropriately manage customer volume during operating hours.
Develop associates, establish performance goals, empower associates to meet goals, and participate in performance appraisals.
Follow applicable local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer questions, make suggestions, offer samples, and inform customers about specials.
Develop and implement a department business plan and sales promotions.
Understand the store layout and help customers locate products.
Inform and educate associates about current, upcoming, seasonal, and special in-store promotions; implement the department’s promotional plan and stay current with ads.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and report discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Train associates in inventory, stocking, and Computer Assisted Ordering (CAO); plan, organize, and supervise inventory processes.
Inspect equipment for preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and suspected illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.