Drug-Gen Mdse/Asst Dept Leader

Kroger•Moab, UT

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Achieve department sales and profit goals while monitoring and controlling quality assurance standards. Direct and supervise Drug/GM department functions, duties, and activities, and support day-to-day operations. Embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug/GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment for customers by answering questions about products sold throughout the store and promoting trust and respect among associates.
Communicate company, department, and job-specific information to associates; collaborate to promote teamwork and achieve company and store goals; promote Our Brands to customers.
Develop adequate schedules to manage customer volume during operating hours.
Develop associates’ job performance, participate in performance appraisals, establish department performance goals, and empower associates to meet them.
Follow local, state, and federal laws and company guidelines.
Answer customer questions and help customers feel welcome and appreciated.
Maintain knowledge of department products, answer questions, make suggestions, offer samples, and inform customers about Drug/GM specials.
Develop and implement a department business plan, achieve desired results, and monitor and control department expenses.
Understand the store layout, locate products, and create and execute sales promotions.
Inform and educate department associates about current, upcoming, and special in-store promotions, including promotions affecting Drug/GM.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special ads.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train associates on inventory, stocking, and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process.
Perform preventive maintenance through proper equipment inspections and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents; report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Perform the essential job functions with or without reasonable accommodation.