Drug-Gen Mdse/Asst Dept Leader

Kroger•Hardy, VA

About The Position

The Drug/General Merchandise Assistant Department Leader supports the department’s daily operations and directs and supervises its functions, duties, and activities. The role works to provide exceptional customer service, maintain a safe and clean environment, and achieve department sales, profit, and quality-assurance goals. It supports the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position develops associates, schedules staffing to meet customer volume, implements promotional plans, monitors inventory and expenses, and supports department budgeting and financial reviews. It also helps customers with product questions and suggestions, promotes products and specials, and ensures compliance with applicable laws and company guidelines.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

High school diploma or GED.
Management, Drug/GM, or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products sold throughout the store and promoting trust and respect among associates.
Communicate company, department, and job-specific information to associates; encourage teamwork and promote Our Brands.
Develop staffing schedules to manage customer volume during operating hours.
Develop associates, participate in performance appraisals, establish performance goals, and empower associates to meet them.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, and make product suggestions.
Offer product samples and inform customers about Drug/GM specials.
Develop and implement a department business plan and monitor and control department expenses.
Understand the store layout, locate products, and create and execute sales promotions.
Inform and educate associates about current, upcoming, seasonal, and special in-store promotions and advertisements.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule and implement daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Train associates in inventory, stocking, and Computer Assisted Ordering (CAO), and plan, organize, and supervise inventory processes.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.