Drug-Gen Mdse/Dept Leader

Kroger•Colorado Springs, CO

About The Position

The Drug-Gen Mdse/Dept Leader directs, supports, and supervises all department functions, duties, and activities. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position develops associates, scheduling, and department business plans; supports store budgeting and financial reviews; and oversees promotions, merchandising, pricing, inventory, and stocking. It also helps customers with product questions and suggestions, informs them about specials, and creates a welcoming and appreciative customer experience. The role promotes workplace safety, identifies and reports hazards and incidents, and must perform the essential functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and role-specific information.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Welcome customers, answer product questions, make product suggestions, offer samples, and inform customers of department specials.
Maintain knowledge of department products and store layout.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Develop and implement a department business plan in collaboration with store management and associates.
Monitor and control department expenses; assist with store or department budgets and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor inventory and stocking conditions and identify discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report repair needs to the appropriate manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.