QSR Restaurant GM (FF) | Grand Prairie

Serendipity Recruiting•Grand Prairie, TX

About The Position

The Restaurant General Manager has overall responsibility for operating the restaurant and achieving company goals while maximizing guest satisfaction. The role focuses on driving sales through excellent guest service, high-quality products, effective marketing, and strong operations. It also includes controlling profit and loss through business analysis and attaining the restaurant’s Annual Operating Plan. The General Manager leads the management team and develops employees to ensure company standards are implemented and maintained. The role requires working lunch and dinner during peak sales periods as part of a 55-hour work week, along with responsibility for employee and customer safety, food safety, restaurant cleanliness, equipment maintenance, cash controls, credit card security, and administrative procedures.

Responsibilities

Build sales through great guest service and consistently high-quality products.
Create an effective work schedule based on projected business; write the schedule by 5 p.m. Friday and post it by 5 p.m. Monday each week.
Work lunch and dinner during peak sales periods as part of a 55-hour work week.
Ensure the safety and security of employees and customers.
Attain the restaurant’s Annual Operating Plan.
Ensure safe food is consistently delivered on every shift.
Execute systems consistently to maintain a clean, organized restaurant.
Purchase food, beverages, and supplies as needed, and oversee preparation to ensure products meet quality standards.
Operate according to established performance, profit, and operating standards outlined in the OSM.
Use Learning Hub training to hire, retain, and develop high-performing employees and prepare team members and managers for growth opportunities.
Maintain working knowledge of restaurant equipment and oversee preventive maintenance.
Execute marketing plans, including approved Local Store Marketing, accurately and on time to encourage repeat customer visits.
Lead by promoting enthusiasm, a positive attitude, and commitment to company objectives.
Train employees on cash control systems and credit card security, and maintain a secure environment for credit card data.
Complete administrative requirements and follow procedural guidelines.
Train and develop the management team to ensure company standards are implemented and upheld.
Control profit and loss through comprehensive business analysis.