General Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Applicable state Funeral Director licensure required.
• At least 11 years of industry experience, with progressively increased customer-facing responsibilities.
• At least 6 years of experience managing people and effectively managing budgets and expense control.
• Knowledge of industry competitive pricing, demographic patterns, and market competition.
• Knowledge of financial and business principles.
• Professional interpersonal skills, cultural sensitivity, and tact when interacting across cultures and language barriers.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to work beyond standard hours as needed.
• Ability to travel up to 75%.

Nice To Haves

• Technical schooling diploma in Funeral Services/Mortuary Science preferred.
• Bachelor’s degree in Mortuary Science where required by state law.
• Strongly preferred: pursuing an Associate’s Degree in Finance, Marketing, Business, or a related discipline.

Responsibilities

• Guide location leadership in business, financial, marketing, customer growth, and people-resource management.
• Support short-term planning and achievement of annual sales revenue, production targets, and P&L goals.
• Manage location leadership across multiple locations and multiple lines of business.
• Work with Market Leadership to understand business goals and operational priorities and provide guidance to location leadership.
• Advise on and approve annual business plans, budgets, financial goals, production goals, and revenue goals.
• Monitor and achieve annual financial goals within the Area of Responsibility.
• Transfer financial knowledge to location leadership and explain how daily activities affect financial outcomes.
• Approve expenditures and invoices.
• Provide marketing, advertising, community, and customer guidance to location leadership.
• Use corporate and market resources to expand brand and product awareness, sales, and market share.
• Develop and implement plans to improve customer satisfaction and online community reviews.
• Resolve complex problems and provide resolution guidance while empowering accountability.
• Ensure operating practices comply with applicable federal and state regulations and company policies.
• Ensure safety, quality-control, and compliance standards are followed.
• Collaborate with colleagues and market leadership to remove operational barriers and encourage ideas and business or operational enhancements.
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Develop and implement communication plans for key initiatives and change management.
• Oversee implementation of initiatives and manage change, providing leadership and guidance as needed.
• Communicate long-term strategy and annual goals to location leadership and help staff cascade and communicate them.
• Build a strong, trusting, empowered, and reliable team.
• Understand team members’ career aspirations and provide assignments to develop skills or close gaps.
• Address issues constructively and provide tangible, appropriate feedback.
• Develop frontline supervisors’ proactive and collaborative management style to increase engagement and minimize turnover.
• Monitor training and licensing requirements and ensure staff are retrained or relicensed before expiration.
• Screen internal and external candidates and hire or promote effective staff.
• Establish pay and recommend pay increases, special pays, and career advancements.
• Discipline staff as necessary and write development plans to address behavior or skill gaps.
• Collaborate with Human Resources on discipline, development, and termination processes.
• Recommend and discuss terminations with Market Leadership.