Assistant General Manager

Arbor Lodging•Franklin, TN

20d

About The Position

The Assistant General Manager manages guest registration, night audits, reservations, housekeeping and laundry, and food and beverage operations to support guest and associate satisfaction and maximize hotel profitability. The role assists the General Manager with daily hotel operations and helps ensure financial performance and quality standards across the Rooms and Food and Beverage departments. It also supports hotel sales, marketing, revenue, budgeting, accounting, staffing, security, vendor, and property-improvement efforts. The Assistant General Manager monitors the property’s profit and loss, explains results and forecast variances, balances hotel books, and prepares and submits end-of-period reports. The role helps direct hotel performance toward budget and revenue, RevPAR, house profit, flow-through, guest satisfaction, and quality assurance goals. Duties may change or expand in response to business demands.

Requirements

A degree is required; minimum of a two-year degree.
Experience in a similar leadership role is required.
Be a leader and role model to all associates.
Ensure goals are met for guest-service-related measures.
Maintain the hotel at natural market rank or higher.
Advanced knowledge of principles and practices across hotel disciplines, including experiential knowledge in managing people and complex problems.
Ability to lift up to 40 pounds, with or without reasonable accommodation.
Ability to bend, reach, or lift as required by the position.

Responsibilities

Manage financial components of hotel operations.
Assist the General Manager with the hotel’s day-to-day operations.
Maximize financial performance and uphold quality standards in the Food and Beverage and Rooms departments.
Anticipate market shifts, develop and monitor annual business and marketing plans, and participate in property sales and marketing efforts to maximize room revenue.
Assist with developing a business plan and budget defining operational goals and profitability objectives.
Build relationships with guests and monitor satisfaction levels.
Coordinate capital improvement projects to maintain or upgrade quality standards and property image and protect assets from neglect, damage, or deterioration.
Manage and monitor the property profit and loss statement and provide detailed explanations of results and forecast variances.
Align hotel performance with budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores, and Quality Assurance scores.
Apply accounting principles, including accruals, prepaids, daily report balancing, and general-ledger coding, and ensure the property Controller applies them correctly.
Assist with selecting, training, counseling, and motivating hourly associates.
Help monitor departmental budget expenses, excluding the Sales and Maintenance departments.
Participate in developing the hotel expense budget.
Assist hotel management and sales teams in implementing revenue programs to meet room occupancy, average daily rate, and RevPAR objectives.
Balance hotel books at the end of each period, prepare end-of-period audit reports, and send reports to Corporate by the due date for each new period.
Work with vendors to verify that services and invoices match and obtain the best prices for supplies.
Assist in maintaining the existing key control program.
Ensure the security needs of the property and guests are met.
Ensure effective departmental communication and information systems through logs and department and hotel meetings.
Serve as a leader and role model to associates and help meet guest-service goals and maintain the hotel at natural market rank or higher.