General Manager II - Store 5791 Springfield, MA

Advance Stores Company•Springfield, MA

About The Position

The General Manager is a professional-level sales and management role responsible for inspiring the store team, supporting customers, and growing the business with integrity. The position supports functions on both sides of the business and requires understanding of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot issues and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales performance, and other business demands. The schedule is based on the needs of the business. The role is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a range of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to speak and write English.
Effective use of Microsoft Word and Excel.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Ability to execute and train project and product quality recommendations and store operating procedures.
Ability to use and train others on testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Physical ability to walk or stand predominantly; talk and hear; handle or feel objects; reach; climb or balance; stoop, kneel, crouch, or crawl; and frequently lift or move up to 50 pounds and occasionally up to 100 pounds.
Vision abilities including close vision, distance vision, color vision, depth perception, and adjustment of focus.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for DIY and Professional customers.
Handle manager-on-duty responsibilities, including touch-base coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.