Store Manager II - Newark/Springfield Ave

TD • Newark, NJ

6d • $97,240 - $145,600 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of TD’s Consumer Business by managing a store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business results through solutions and referrals. It is responsible for growing the store by deepening customer relationships, putting customers first, and connecting them with the right specialists and advice.

The position manages a medium-sized store and team, including hiring, goal setting, staff development, performance management, compensation decisions, teamwork, and disciplinary actions. It leads store operations and business development, oversees risk and operational processes, serves as the highest escalation point in the store, originates loan applications, handles lending conditions and loan closings, and maintains active NMLS registration. It also builds community relationships, develops and executes store-specific growth strategies, manages budgets and performance, and develops a high-performing team in accordance with bank policies and regulatory requirements.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of proven business development experience, including the ability to conceptualize and implement strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank products and services, store operations, and security.
• Ability to manage competing priorities and strategically align activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with Microsoft Office suite.
• Active registration status with NMLS is required.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead the store team, including hiring, setting goals, developing staff, managing performance and compensation decisions, promoting teamwork, and handling disciplinary actions as needed.
• Manage store and individual performance metrics, talent development, store operations, and business results.
• Manage customer service and advice activities, promoting a positive customer and colleague experience.
• Coach colleagues on services, products, sales conversations, advice strategies, customer problem resolution, and customer experience.
• Resolve customer issues and participate in negotiations and problem resolution when necessary.
• Promote TD’s brand in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Build customer relationships and proactively address customer needs; lead execution of store service and advice objectives.
• Oversee store premises and ensure customer and colleague areas are professional and inviting.
• Optimize colleague scheduling to meet customer demand and oversee complex daily operational and administrative duties.
• Create store-specific strategies to grow the business and use reporting to identify opportunities for customer acquisition and relationship deepening.
• Partner with specialists and business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Business Banking, to grow the store portfolio and support referrals.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Reach out to prospects and develop relationships with personal, small business, and center-and-influence contacts to generate demand for TD products and services.
• Achieve operational excellence, ensure accurate customer transactions, and ensure colleagues understand and follow bank policies and procedures.
• Identify, manage, and escalate risks; monitor emerging issues, trends, and regulatory requirements; and maintain a risk-management and control culture.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Lead, coach, and develop teammates; set targets, track performance, provide feedback and reviews, and complete performance-management activities.
• Assess team skills and capabilities and develop team expertise to meet business and enterprise needs.
• Ensure compliance with human resources policies and guidelines, escalating colleague risks to appropriate partners.
• Share knowledge and information, encourage collaboration and escalation of business challenges, and support change through positive reinforcement.
• Recruit qualified and diverse employees and foster a fair, equitable, cohesive, and inclusive team environment.
• Act as a brand ambassador internally and externally; at higher levels, lead market or regional change management, performance management, and talent pipeline development.
• Maintain active NMLS registration.
• Occasional domestic travel; no international travel is expected.

Benefits

• Base salary and variable compensation/incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition programs.
• Online learning platform and mentoring programs.
• Training and onboarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager