General Manager II - Store 5791 Springfield, MA

Advance Auto Parts•Springfield, MA

7d•$69,400 - $85,000

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires understanding store and automotive systems, parts knowledge, and the ability to identify, troubleshoot, and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and grows related programs while meeting financial metrics and maintaining service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is five to six days per week, with 11-hour shifts and rotating nights and weekends, including an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The work schedule is based on the needs of the business. The position is eligible for sales commission based on individual or store performance.

Requirements

Two to three years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively, build strong relationships with Customers, peers, and upper management, and speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work a variety of days, evenings, and weekends as needed.
Ability to locate and stock parts and use advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Safety knowledge and skills.
Ability to execute and train project and product quality recommendations.
Ability to execute and train operational processes, inventory systems, store equipment, POS, parts lookup systems, and testing and diagnostic equipment for DIY services.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Physical ability to predominantly walk or stand; talk and hear; handle or feel objects; reach; climb or balance; stoop, kneel, crouch, or crawl; frequently lift or move up to 50 pounds; and occasionally lift or move up to 100 pounds. Required vision includes close, distance, and color vision, depth perception, and ability to adjust focus.
Ability to work in the described environment, including occasional outdoor exposure and exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical-shock risk, explosives, and vibration.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
ASE certification.
Ability to use Microsoft PowerPoint effectively.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store processes and procedures, including DIY testing and diagnostic equipment, inventory systems, store equipment, POS, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.