Assistant General Manager - United Heritage Hall
About The Position
The Assistant General Manager oversees venue events and shows, including staffing, scheduling, venue maintenance and security, and onsite event operations. The role also oversees guest relations and customer experience and assists the General Manager and Venue Manager with projects and duties as needed. The Assistant General Manager manages event operations, ticketing, advance show requirements, show settlement, technical coordination, parking, and sponsorship. They oversee day-to-day office operations and make recommendations concerning departmental budgets and monthly financial reporting. They also oversee venue operations and make decisions in the General Manager’s absence.
Requirements
- Bachelor’s degree in Business Management or a related field.
- 6–8 years of related work experience.
- Knowledge of accounting principles.
- Computer proficiency, including MS Word, Excel, and Outlook.
- Previous production experience, including scheduling, managing staff, and payroll.
- Strong leadership skills and the ability to provide vision and inspiration to peers and subordinates.
- Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
- Strong customer service skills and ability to multitask and prioritize workload.
- Strong written, verbal, and listening communication skills.
- Ability to plan work activities and adapt to changing conditions.
- Ability to interact effectively with all levels of management, promoters, suppliers, guests, and visitors.
Nice To Haves
- Advanced degree preferred.
- Knowledge of sound and lighting preferred.
Responsibilities
- Manage venue events and shows, ticketing, advance show needs for concerts and special events, show settlement, technical aspects including lighting, video and sound, parking, and sponsorship.
- Analyze the event calendar, determine appropriate staffing levels, create and maintain schedules based on part-time employee availability and event schedules, and approve hours worked and time-off requests for part-time staff.
- Oversee venue maintenance and security, identify maintenance issues, plan projects, coordinate resolution with maintenance staff, direct security meetings, monitor staffing levels, communicate with the head of security, and troubleshoot security issues.
- Manage day-to-day office operations, oversee ordering supplies for the office and venue, monitor the customer service email, and manage the holding of comp tickets for VIP guests.
- Oversee guest relations and customer experience; respond to and resolve escalated guest complaints and inquiries in a timely manner.
- Recommend departmental budget allocations to the General Manager and support monthly reforecasting and reconciliation of financial statements.
- Oversee all operations and make decisions in the General Manager’s absence.
- Assist the General Manager and Venue Manager with projects and duties as needed.
Benefits
- Medical, dental, and vision insurance.
- Paid holidays, vacation, and sick time.
- Company-paid basic life insurance and voluntary life insurance.
- Parental leave.
- 401(k) plan with a current employer match of 3%.
- Flexible spending and health savings account options.
- Wellness offerings.
- Eligible for a bonus under the current bonus plan requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
