Operations Manager - United Heritage Hall
About The Position
The Operations Manager oversees operations and performs management functions at venues and events throughout the region. The role is responsible for day-to-day venue operations, marketing shows, coordinating with the General Manager to meet event needs, and working with the production team to advance shows and ensure artist contracts are fulfilled within budget. The manager works with staff to provide high-quality customer service and a friendly, safe environment, and collaborates with the operations team on policies, procedures, planning, and cost estimates. The position also handles daily administration, equipment and supply inventory, and recommendations for venue improvements.
Requirements
- Bachelor of Arts or Bachelor of Science degree in Business Management or a related field.
- 4–6 years of related work experience.
- Previous experience managing private and concert events.
- Experience in venue and event operations, tours, artist communication, and settlements.
- Computer proficiency, including MS Word, Excel, and Outlook.
- Strong written and verbal communication skills.
- Previous management experience and strong leadership skills.
- Strong organizational and project-management skills, including the ability to multitask and prioritize workload.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- Music industry and live music experience.
Responsibilities
- Project-manage shows and communicate with clients or tour managers to ensure show needs are met, addressed, and resolved.
- Review artist contracts covering production, merchandise, ticketing, and rider requirements.
- Work with the operations team to develop policies and procedures, assist with operations planning and cost estimates, and oversee staff for assigned venues and projects.
- Ensure high-quality customer service and oversee event-day venue operations.
- Manage backstage areas and artist hospitality, including preparing greenrooms and assisting artists and crew.
- Handle daily office administration, including staff scheduling, timekeeping, hiring, supervising, and monitoring performance.
- Train staff to help create a friendly and safe environment at events.
- Ensure events have the equipment and supplies needed; work with the operations team to procure items at competitive prices.
- Negotiate vendor contracts and maintain effective vendor relationships.
- Recommend venue improvements and capital projects; work with management to obtain bids, develop ROI analyses, and oversee projects through completion.
- Ensure the venue is ready to open and report maintenance or supply needs to the General Manager.
- Handle event-day settlement, prepare invoices, and resolve payroll discrepancies.
Benefits
- Medical, dental, and vision insurance.
- Paid holidays, vacation, and sick time.
- Company-paid basic life insurance and voluntary life insurance.
- Parental leave.
- 401(k) plan with a current employer match of 3%.
- Flexible spending and health savings account options.
- Wellness offerings.
- Eligible for a bonus under the current bonus plan requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
