Assistant General Manager - United Heritage Hall

AEG Worldwide • Austin, TX

4d

About The Position

The Assistant General Manager oversees venue events and shows, including staffing, venue maintenance and security, and onsite operations. The role also oversees guest relations and customer experience and assists the General Manager and Venue Manager with projects and duties as needed. The Assistant General Manager makes operational decisions in the General Manager’s absence.

This position is eligible for a bonus under the current bonus plan requirements. AEG reserves the right to change or modify the employee’s job description and may require the employee to perform duties outside the normal description. The employer does not offer work visa sponsorship.

Requirements

• Bachelor’s degree in Business Management or a related field.
• 6–8 years of related work experience.
• Knowledge of accounting principles.
• Computer proficiency, including Microsoft Word, Excel, and Outlook.
• Previous production experience, including scheduling, managing staff, and payroll.
• Strong leadership skills and the ability to provide vision and inspiration to peers and subordinates.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Strong customer service skills and the ability to multitask and prioritize workload.
• Strong written, verbal, and listening communication skills.
• Ability to plan work activities and adapt to changing conditions.
• Ability to interact effectively with all levels of management, promoters, suppliers, guests, and visitors.

Nice To Haves

• Advanced degree preferred.
• Knowledge of sound and lighting preferred.

Responsibilities

• Manage venue events and shows, ticketing, advance show needs for concerts and special events, show settlement, technical coordination of lighting, video and sound, parking, and sponsorship.
• Analyze the event calendar and determine appropriate staffing levels.
• Create and maintain schedules based on part-time employee availability and the event schedule.
• Approve hours worked and time-off requests for part-time staff.
• Oversee venue maintenance and security, identify maintenance issues, plan projects, and coordinate resolutions with maintenance staff.
• Attend and direct preshow and event security meetings, monitor staffing levels, communicate with the head of security about operations, and troubleshoot security issues.
• Manage day-to-day office operations.
• Oversee ordering of office and venue supplies, maintenance of the customer service email, and holding of complimentary tickets for VIP guests.
• Oversee guest relations and ensure customers have a positive experience.
• Respond to escalated guest complaints and inquiries and resolve them in a timely manner.
• Recommend departmental budget allocations to the General Manager, and support monthly reforecasting and reconciliation of financial statements.
• Oversee operations and make decisions in the General Manager’s absence.
• Assist the General Manager and Venue Manager with projects and duties as needed.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays, vacation, and sick time.
• Company-paid basic life insurance and voluntary life insurance.
• Parental leave.
• 401(k) plan with a current employer match of 3%.
• Flexible spending and health savings account options.
• Wellness offerings.
• Eligible for a bonus under the current bonus plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager