Operations Manager - United Heritage Hall

AEG Worldwide•Austin, TX

About The Position

The Operations Manager will oversee operations and perform management functions at venues and events throughout the region. The role is responsible for day-to-day operations, marketing shows, coordinating with the General Manager to ensure event needs are met, and working with production teams to advance shows and fulfill artist contracts within show budgets. The Operations Manager works with staff to deliver high-level customer service and maintain a friendly, safe environment at events; supports development of policies and procedures, operations planning, and cost estimates; handles daily administration; oversees equipment and supplies; and provides input on venue improvements. The position project-manages shows and stays in contact with clients or tour managers to address show needs. It oversees event-day operations and backstage hospitality, including preparing greenrooms and supporting artists and crews. The Manager also handles staffing administration, training, vendor relationships and contracts, procurement, venue readiness, maintenance and supply reporting, and venue improvement and capital projects. Responsibilities include day-of-show settlement, invoice preparation, and addressing payroll discrepancies.

Requirements

BA/BS degree (four-year) in Business Management or a related field.
4–6 years of related work experience.
Previous experience managing private and concert events.
Experience in venue and event operations and tours, including artist communication and settlements.
Proficiency with MS Word, Excel, and Outlook.
Strong written and verbal communication skills.
Previous management experience and strong leadership skills.
Strong organizational and project-management skills, with the ability to multitask and prioritize workload.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Music industry and live music experience preferred.

Responsibilities

Project-manage shows and maintain contact with clients or tour managers to ensure show needs are met, addressed, and resolved.
Review artist contracts concerning production, merchandise, ticketing, and rider requirements.
Work with the operations team to develop policies and procedures, assist with operations planning and cost estimates, and oversee staff for assigned venues and projects.
Oversee day-of-show venue operations and ensure a high level of customer service.
Manage backstage areas and artist hospitality, including preparing greenrooms and assisting artists and their crews.
Handle daily office administration, including staff schedules, timekeeping, hiring, supervision, and monitoring staff performance.
Train staff to help create a friendly and safe environment at events.
Ensure events have adequate equipment and supplies and work with the operations team to procure items at competitive prices.
Negotiate vendor contracts and maintain good working relationships with vendors.
Recommend venue improvements, help obtain bids and develop ROI analyses, and oversee projects through completion.
Ensure the venue is ready to open and report maintenance or supply needs to the General Manager.
Handle day-of-show settlement, prepare invoices, and address payroll discrepancies.
Market shows and work with the General Manager and production team to meet event needs and fulfill artist contracts within the show budget.