Restaurant General Manager

Potbelly•Fort Belvoir, VA

20d•Onsite

About The Position

The General Manager leads the shop and is responsible for inspiring and developing the team, delivering outstanding product quality and customer service, building sales, and controlling costs. The role requires overseeing day-to-day operations, following company policies and procedures, and maintaining a positive and inviting customer experience. The GM spends 80–90% of their time on the shop floor in the Front of the House. The position is full-time, exempt, and based in the field and in the shop. It reports to the District Manager. Travel is rarely required. The stated pay range is $20.00–$22.00. Applicants must have a valid REAL ID/DL or US Passport, a clean driving record, and reliable transportation to and from work. Open availability is required. The GM must be able to work a minimum of 45 hours per week and complete required food safety certification training and testing.

Requirements

At least 2 years of experience as a General Manager in a restaurant or retail environment with P&L responsibility.
High school degree.
Open availability.
Must complete required Food Safety Certification training and pass the certification course; applicable certification providers vary by state.
Ability to work a minimum of 45 hours per week.
Ability to stand and walk for 9–10 hours per day and maintain frequent, well-paced mobility for periods of up to five hours.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally; frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
Ability to work in warm and cool environments, indoors and outdoors, tolerate higher noise levels, and tolerate potential exposure to peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Must have a valid REAL ID/DL or US Passport, a clean driving record, and reliable transportation to and from work.
Ability to comprehend and communicate in English verbally and in writing to perform job responsibilities.
Strong financial literacy, business acumen, customer service, time-management, organization, multitasking, prioritization, interpersonal, and communication skills.
Ability to lead, select, develop, inspire, and manage teams; delegate, follow up, and hold team members accountable.
Ability to create and execute plans to build the business, set budgets, maintain food and beverage costs, and understand financial reports.
Microsoft Office skills.
Must represent the Potbelly Way, adopt company values, demonstrate a strong work ethic, take initiative, learn actively, and exhibit humility and self-confidence.

Nice To Haves

Restaurant industry experience preferred.
Bachelor’s degree preferred.
Ideally lives in the neighborhood and is involved in the community, school, and local activities.
Sustained record of leading teams to success and growing sales and business profitably.

Responsibilities

Select, hire, train, develop, assess, and retain employees; create development plans and delegate work with follow-up.
Hold the team accountable, build relationships, communicate goals, recognize contributions, and provide performance appraisals.
Educate employees on and enforce personnel policies, labor laws, security, safety, and applicable procedures; administer in-shop employee benefits and payroll procedures.
Deliver great food and customer service; address customer complaints and measure and improve customer satisfaction and loyalty.
Maintain a clean, inviting, secure, and well-maintained shop and ensure product quality, safety, and sanitation standards.
Increase comparable sales and meet budgeted sales goals; create a marketing plan and lead local shop marketing.
Develop shop plans for continuous business improvement and participate in community, school, local business, social, and not-for-profit activities.
Control cost of goods, variances, inventory, and labor costs through appropriate staffing and scheduling.
Ensure proper cash handling, deposits, inventory, and ordering systems.
Understand financial reports, manage budgets and food and beverage costs, and improve business profitability and flow-through.