General Manager | Cafe Restaurant

GDC•Birmingham, AL

About The Position

The General Manager leads day-to-day operations and overall performance of a single high-volume cafe for a large multi-unit franchise group operating a well-known national fast-casual cafe brand. This is a hands-on, floor-first leadership role in a fast-paced, counter-service environment with peak-period volume across in-cafe, mobile ordering, and third-party delivery channels. The General Manager owns sales, profitability, operating costs, team development, food quality, safety, and guest experience.

Requirements

Prior general management or strong assistant management experience in fast casual, quick service, or a similar high-throughput concept.
Ability to build and retain an hourly team.
Ability to maintain standards during rush periods.
Ability to take ownership of the cafe's numbers.

Responsibilities

Own day-to-day operations and overall performance of a single cafe location.
Drive sales growth and profitability while controlling food cost, labor, and operating expenses.
Lead the team on the floor during peak dayparts and maintain speed-of-service targets.
Recruit, hire, onboard, train, and retain shift leaders and hourly team members.
Build and manage schedules that align labor with forecasted volume and budget.
Ensure consistent product quality, portioning, and presentation across menu items.
Maintain food safety, sanitation, and cafe cleanliness standards.
Manage inventory, ordering, receiving, and waste reduction on a weekly cycle.
Deliver a strong guest experience and resolve guest concerns directly and quickly.
Execute brand standards, limited-time offers, and marketing initiatives on schedule.
Support local store marketing and community engagement to grow cafe traffic.
Develop bench strength and prepare team members for their next role.