Restaurant General Manager - Cafe (65791)

Catawba Two Kings Casino•Kings Mountain, NC

About The Position

The General Manager of the Café directs and oversees all front-of-house operations for Catawba Two Kings Casino’s largest full-service restaurant, a casual concept envisioned as a premier brunch destination in the Carolinas. The Café has 263 seats and serves hotel guests, casino visitors, and the surrounding community. Its operating model includes service from at least 6 a.m. to 3 p.m., with a possible 24-hour model and overnight dining from 11 p.m. to 6 a.m., pending a final decision. The GM is a high-volume, people-driven leader responsible for building and developing the front-of-house team and delivering efficient, accurate service and a strong guest experience. The GM works closely with the Executive Chef and Property Executive Chef, who have direct authority over back-of-house culinary operations. The GM provides indirect oversight of the BOH environment as it affects service timing, product quality, and guest experience. The role manages FOH staffing and operations across shifts, service standards, guest recovery, POS and cash controls, labor and controllable expenses, and required financial reporting. The GM also ensures compliance with food safety, sanitation, alcohol, gaming, company, and facility standards.

Requirements

Minimum 4 years of full-service restaurant management experience, including high-volume casual or brunch-focused concepts.
Must hold ServSafe Food Handler and ServSafe Alcohol Certification before starting.
Must be able to obtain and maintain a valid Catawba Gaming License.
Must adhere to Catawba Gaming Commission regulations and company policies and procedures.
Must be able to work flexible schedules, including nights, weekends, and holidays.
Must be at least 21 years of age.
Must meet casino employment and background check requirements.
Ability to stand and walk for extended periods during service.
Ability to lift up to 50 lbs.

Nice To Haves

Experience with multi-shift operations, including overnight or 24-hour restaurant environments.
Bachelor’s degree in Hospitality Management or a related field; equivalent experience is accepted.

Responsibilities

Direct and oversee all front-of-house operations across the Café’s daily operating hours.
Recruit, hire, train, schedule, coach, and develop hosts, servers, server assistants, food runners, bussers, bartenders, and cashiers.
Manage labor scheduling across shifts, balancing brunch, evening dining, and overnight coverage if applicable.
Oversee table-turn efficiency, guest waits, and reservation or waitlist coordination.
Maintain casual-dining service standards emphasizing speed, accuracy, and guest experience.
Conduct daily pre-shift meetings across operating shifts and ensure team readiness, menu knowledge, and cleanliness.
Oversee Agilysys InfoGenesis POS operations, cash controls, and nightly close-out audits.
Provide indirect oversight of BOH operations as they relate to guest experience, service pacing, and product quality.
Communicate BOH-related concerns promptly to the Executive Chef and Property Executive Chef.
If an overnight model is selected, build and maintain a dedicated overnight team and operating cadence.
Manage FOH COGS, labor, and controllable expenses; submit weekly and monthly financial recaps to the Director of F&B.
Maintain food safety, sanitation, and alcohol compliance, including Dram Shop Act requirements.
Lead guest service recovery and escalation management.
Submit maintenance requests and maintain facility standards throughout operating hours.
Perform other duties as assigned.