General Manager
Courtyard by Marriott - Bristol • Bristol, VA19d
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General Manager
Courtyard by Marriott - Bristol•Bristol, VA
About The Position
The General Manager provides leadership and management for all hotel operations, including team member staffing and relations, budgeting and financial responsibilities, forecasting, sales and marketing, guest services, and facilities management. The role is responsible for establishing a positive work environment, delivering exceptional guest service, and administering policies and procedures established by the company and hotel brand.
Requirements
- College degree or equivalent related work experience.
- Five or more years of hotel experience, including three years in a management position.
- Strong interpersonal and communication skills.
- Ability to speak clearly and listen attentively.
- Ability to read and write effectively.
- Ability to resolve problems effectively.
- Ability to manage stressful situations with poise and finesse.
- Ability to conduct work-related functions in a professional manner.
Responsibilities
- Develop, coordinate, and implement all day-to-day hotel operations.
- Direct team member staffing activities, including recruitment, orientation, training and development, scheduling, counseling, performance management, and other team member relations issues.
- Maintain personal connections with guests, clients, and community organizations.
- Prepare the annual operating budget, including a sales, marketing, and revenue management plan.
- Analyze financial performance against planned performance, identify variances, and initiate corrective action.
- Maintain product and service quality standards by implementing policies and procedures, investigating deficiencies and complaints, and initiating corrective action.
- Inspect guestrooms to ensure company and brand cleanliness standards are met.
- Monitor and uphold procedures for control of supplies, keys, monies, and credit.
- Monitor and uphold procedures for the safety and security of hotel staff and guests.
- Maintain the knowledge, skills, and abilities needed to perform any position at the hotel.
- Stay current on industry trends and local market activities.
- Perform additional responsibilities as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Job Search Resources
Career Resources
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