General Manager

Renovia • Indianapolis, IN

19d

About The Position

The General Manager provides oversight, leadership, and guidance for day-to-day operations and sales. The role monitors new business opportunities, project progress and outcomes, and performance measures. The General Manager leads and develops the team, oversees projects from proposal through completion, supports customer acquisition and sales strategy, manages project margins and contractor growth, and promotes customer satisfaction.

The role also develops branch reporting and auditing processes, uses business and customer data to identify opportunities and improvements, manages branch budgets in alignment with company goals, and develops an annual business plan based on market sales forecasts and project deliverables.

Requirements

• Preferred 10 years of painting or construction industry experience.
• 6–8 years leading a mid-sized team of 15.
• 3–5 years of sales experience.
• Experience using leadership and coaching tools to develop emotional intelligence, conflict management, and accountability.
• Proficiency in Microsoft Suite, with high proficiency in Excel.

Nice To Haves

• Salesforce experience preferred.

Responsibilities

• Maintain efficient manpower ratios to meet branch goals through recruiting, hiring, promotion, or discharge.
• Hold regular one-on-one meetings with team members to discuss goals, customers, projects, career development, performance, and office KPIs.
• Ensure staff receive adequate training, monitor compliance with organizational policies and procedures, and provide feedback where bottlenecks exist.
• Assign or delegate work to achieve branch goals, meet customer expectations, and improve performance.
• Collaborate on developing and implementing organizational policies, practices, and procedures to attain organizational goals.
• Support and implement organizational initiatives and strategies for sales, operations, contractor relations, customer satisfaction, learning and development, and culture.
• Develop branch reporting and auditing processes using Salesforce to analyze operational effectiveness.
• Use data about the industry, business environment, competitors, and customers to develop plans for expanding and retaining the customer base.
• Use customer feedback and insights to collaborate with internal stakeholders and identify performance improvements, action plans, and delivery needs.
• Adhere to branch budgets for sales bookings, revenue, and operations to achieve company revenue, gross margin, EBITDA, and efficiency ratio goals.
• Maintain contact with vendors and contractors to deepen relationships, negotiate pricing, and provide feedback about improvement opportunities.
• Develop an annual business plan by forecasting market sales and project deliverables in alignment with company goals.

Benefits

• Company truck with gas card and insurance.
• Company MacBook and iPhone.
• Open PTO policy.
• Health benefits start on the first of the month.
• HSA match up to $812.50 per year for an individual or $1,625 for a family.
• 401(k) match: 100% of the first 3% contributed and 50% match for the 4th and 5th percent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed