General Manager - Salina, KS
About The Position
The General Manager leads a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. The role is accountable for people, performance, and processes, and serves as a model of effective leadership. The General Manager builds engaged teams, drives profitable growth, and upholds standards for animal care, safety, and customer experience. The position combines people leadership, business performance, and operational oversight. The General Manager develops and supports a diverse team, manages sales and financial results, executes store processes, and represents Petco in the community. The role is primarily performed in a Pet Care Center retail environment and requires regular presence on the sales floor. It is full-time, with flexible availability to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.
Requirements
- At least 3 years of management experience; retail leadership is preferred.
- Strong people leadership, coaching, and talent development skills.
- Solid business, financial, and operational acumen.
- Excellent communication, problem-solving, and organizational abilities.
- Genuine passion for pets and customer service.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Nice To Haves
- High school diploma or GED preferred.
- Retail leadership experience preferred.
- Completion of Petco leadership development programs may be required for internal candidates.
Responsibilities
- Champion the health, safety, and humane care of animals while ensuring Petco standards and policies are met.
- Create a welcoming and supportive environment for pets and pet parents, leading with integrity and transparency.
- Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
- Build an inclusive, energized, collaborative team culture and encourage partner engagement and growth.
- Coach in the moment, celebrate wins, and support performance management and accountability.
- Develop a strong leadership bench and succession plan, and promote continuous learning and career development.
- Drive sales growth, profitability, and operational excellence; meet or exceed business goals.
- Analyze financial and operational results, reporting, audits, and Pet Care Center visits, then take action to improve performance.
- Manage labor, payroll, expenses, and productivity.
- Execute merchandising, inventory, and operational processes in accordance with brand and safety standards.
- Lead local events, adoption initiatives, and community partnerships representing Petco.
- Ensure safe opening and closing procedures and adherence to security protocols.
- Maintain store appearance, cleanliness, and safety standards.
- Protect pets, partners, and merchandise through loss prevention and inventory controls.
- Complete administrative, payroll, and inventory tasks accurately and on time.
- Engage with customers on the sales floor, assist customers, and perform cashiering and point-of-sale transactions.
- Occasionally leave the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
Benefits
- Growth opportunities through development programs and career pathways.
- Purpose-driven work that makes a real difference.
- A culture that values authenticity, inclusion, and teamwork.
- The opportunity to lead, own, and shape the business.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
