Team Manager Existing Customer Operations
ADT • Tacoma, WA6d • Onsite
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Team Manager Existing Customer Operations
ADT•Tacoma, WA
•Onsite
About The Position
An ADT Team Manager supports the Existing Customer channel and will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. This role is responsible for planning, implementing, and managing the activities in support of the existing customer work force for a designated district. The Team Manager serves as a key liaison between the District service work force and Corporate Service.
Requirements
- Associate degree or equivalent related experience.
- 3 to 5 years related industry experience with a high volume, high impact operation.
- Experience calculating economic impact or offerings on a customer's business.
- Experience building value cases for customers.
- Ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
- Solid business skills.
- Conceptually oriented with the ability to think and act strategically.
- Proven management skills with the ability to train, develop, and motivate.
- Strong written and verbal communication skills.
- Intermediate to advanced computer skills in a Microsoft Windows environment.
Responsibilities
- Plans, implements, and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
- Formulates a sound business plan to provide cost-efficient service for targeted sales growth in accordance with established plan and market share targets.
- Works with the General Manager to meet profitability goals.
- Conducts meetings on a monthly/quarterly basis.
- Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions, and area advertising.
- Assists the sales force by developing low installation costs and suggesting proper and varied applications of systems.
- Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
- Ensures consistency of field installation and service activities.
- Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
- Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating, and coaching techniques.
- Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results.
Benefits
- Bonus Structure
- Auto Allottment
- Mileage Reimbursement
- Healthcare benefits
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Paid time off (accrues up to 120 hours in the first year, with an increasing accrual rate after the first year)
- 6 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
Job Search Resources
Career Resources
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