Assistant General Manager
About The Position
The KidStrong Assistant General Manager is second in command at the center and works closely with the General Manager to foster learning and development for coaches and families while delivering business results, including sales performance and reduced member attrition. This role provides welcoming, engaging leadership focused on an exceptional experience for children, families, and team members. The Assistant General Manager supports center operations, sales, staff leadership and development, and coaching. The typical schedule includes four weekdays and one weekend shift, with specific hours depending on center needs. Coaching duties are approximately 5–10 hours per week. When the General Manager is off, the Assistant General Manager serves as Manager on Duty. The position has no direct reports and works closely with center team members, families, leadership, and KidStrong, Inc. headquarters team members.
Requirements
- Athletic or coaching background and experience working with or coaching children ages 15 months to 11 years; passion for working with children is required.
- Comfort speaking with parents and guardians about a variety of topics.
- Achieve Coach Certification through the HQ Training and Certification team.
- Complete required training through LearnUpon as directed by the HQ Training and Certification team.
- Practical work experience with Google and Microsoft platforms.
- Intermediate knowledge of physiology, exercise techniques, and body mechanics.
- CPR certification.
- Ability to work in a physically intensive environment, including moving through classes and lifting and repeatedly moving equipment weighing up to 25 pounds.
Nice To Haves
- Prior experience as a pediatric occupational therapist or physical therapist.
- Previous management experience.
- Experience with ZenPlanner, LearnUpon, CareerPlug, and ADP.
Responsibilities
- Understand center KPIs and financials to make informed business decisions.
- Build relationships with KidStrong families and provide exceptional customer service.
- Oversee center initiatives, including maintenance, training, and brand consistency.
- Perform daily, weekly, and monthly cleaning and maintenance of the center.
- Communicate coach schedule changes using appropriate scheduling and communication platforms.
- Sell and schedule camps, parties, and other events to maximize center profitability.
- Manage leads in the center’s CRM, including conducting call drives to new and existing leads.
- Finalize sales and bookings generated through the online self-sign-up flow.
- Source and attend local events to increase brand awareness and generate leads and memberships.
- Foster a coaching culture and continuously assess and document coaches using the KidStrong Coach DNA profile and class quality.
- Partner with the General Manager to onboard, manage, train, and evaluate coaching candidates.
- Support staff professional development through LearnUpon.
- Communicate professionally with coworkers via Slack and email, including periodically checking messages when away from the center.
- Coach students using an evolving curriculum focused on brain, physical, and character development for children from walking age to approximately 11 years old, as business needs require.
- Explain the rationale behind the KidStrong curriculum and communicate it clearly.
- Demonstrate and manage implementation of programming and curriculum elements.
- Use the KS Coaches App to record and provide data such as attendance and awards.
- Work physically with children to support proper technique and student safety.
Benefits
- Company parties
- Employee discounts
- Flexible schedule
- Free uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
