Assistant General Manager

KidStrong Great Bridge•Chesapeake, VA

13d•$17 - $27

About The Position

The KidStrong Assistant General Manager is the center’s second-in-command and works closely with the General Manager to foster learning and development for coaches and families while delivering business results, including sales performance and reduced member attrition. This welcoming, engaging leader helps provide an exceptional experience for children, families, and team members. The role includes center operations, sales, staff leadership and development, and coaching. The Assistant General Manager supports center maintenance and brand consistency, builds relationships with families, manages leads and bookings, helps develop coaches, and delivers KidStrong programming for children from walking age to approximately 11 years old. When the General Manager is off, the Assistant General Manager serves as Manager on Duty. The position has no direct reports. The typical schedule includes four weekday shifts and one weekend shift, with hours depending on center needs. The role involves approximately 5–10 coaching hours per week and physically intensive work, including moving through classes and lifting or repeatedly moving equipment weighing up to 25 pounds.

Requirements

Athletic or coaching background and experience working with or coaching children ages 15 months to 11 years; passion for working with children is non-negotiable.
Comfort communicating with parents and guardians about a variety of topics.
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Practical work experience with Google and Microsoft platforms.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
CPR certified.
Able to work in a physically intensive environment, including moving through classes and lifting and repeatedly moving equipment weighing up to 25 pounds.
Comfortable physically working with children to ensure proper technique and student safety.

Nice To Haves

Prior experience as a pediatric occupational therapist or physical therapist.
Previous management experience.
Experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP.

Responsibilities

Understand center key performance indicators and financials to make informed, responsible business decisions.
Build relationships with KidStrong families, uphold core values, and provide exceptional customer service.
Oversee center initiatives, including maintenance, training, and brand consistency.
Perform daily, weekly, and monthly cleaning and maintenance of the center.
Communicate coach schedule changes using appropriate scheduling and communication platforms.
Sell and schedule camps, parties, and other events to maximize center profitability.
Manage leads by conducting call drives to new and existing leads in the center’s customer relationship management tool.
Finalize sales and bookings generated through the online self-sign-up process.
Source and attend local events to increase brand awareness and generate leads and memberships.
Foster a coaching culture and continuously assess and document coaches using the KidStrong Coach DNA profile and class quality.
Partner with the General Manager to onboard, manage, train, and evaluate coaching candidates.
Support staff professional development through LearnUpon.
Communicate professionally with coworkers using Slack and email, including periodic message checks when away from centers.
Coach students using an evolving curriculum focused on brain, physical, and character development for children from walking age to approximately 11 years old, as business needs require.
Understand and communicate the purpose behind the KidStrong curriculum.
Demonstrate and manage implementation of programming and curriculum elements.
Use the KS Coaches App to record and provide data, including attendance and awards.
Work physically with children to support proper technique and student safety.
Serve as Manager on Duty when the General Manager is off.