Assistant General Manager

Advance Auto Parts•Taylor, MI

13d

About The Position

The Assistant General Manager supports store performance by analyzing profit and loss statements, achieving sales and service objectives, and providing a GAS3 selling experience to DIY and DIFM customers. The role manages DIY services such as battery testing and installation and wiper installation, maintains high customer-service standards, and handles product or operational complaints promptly. The Assistant General Manager also performs manager-on-duty responsibilities, including coaching, floor and phone management, assigning and completing tasks, safety oversight, opening and closing duties, and weekly scheduling. The position requires strong automotive-parts and systems knowledge, the ability to train employees on store operations, equipment, inventory and point-of-sale systems, and the ability to hold others accountable while providing constructive feedback. The role involves working varied days, evenings, and weekends as needed. It is eligible for sales commission based on individual or store performance.

Requirements

Two to three years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
Ability to review and analyze business reports, including profit and loss statements.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Effective English speaking and writing skills and the ability to communicate effectively and build relationships with customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to locate and stock parts; knowledge of safety and automotive parts and systems; and ability to source parts from multiple channels, including special orders, FDO, and second sources.
Ability to work an assortment of days, evenings, and weekends as needed.
Physical ability to predominantly walk or stand; talk and hear; handle or feel with hands and fingers; reach; climb or balance; stoop, kneel, crouch, or crawl; and frequently lift or move up to 50 pounds and occasionally up to 100 pounds.
Vision abilities including close, distance, and color vision, depth perception, and ability to adjust focus.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
PowerPoint proficiency.
Bachelor’s degree in business or a related area.
ASE certification, including ASE P2 certification or equivalent readiness.

Responsibilities

Review and analyze profit and loss statements.
Provide a GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high customer-service standards and promptly handle product and operational complaints.
Perform manager-on-duty responsibilities, including touch-base conversations and coaching, floor and phone management, task assignment and completion, safety oversight, and opening and closing duties.
Manage the weekly scheduling process.
Execute and train employees on advanced solutions, projects, product quality recommendations, store operational processes, DIY-service testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Hold others accountable, inspect work quality, and provide inspiring feedback.