Assistant General Manager
About The Position
Riser Fitness, a multi-unit operator and developer of the Club Pilates franchise system, is hiring an Assistant General Manager to support operational excellence at a Club Pilates studio. The position reports to the General Manager and occasionally the District Manager. It is full time and eligible for commission, with base pay of $20 plus 10% commission. The Assistant General Manager supports lead generation, sales, customer service, studio operations, staff training, inventory, marketing, and community engagement. The role also helps resolve staffing and scheduling issues, maintains the cleanliness and organization of the studio, and ensures compliance with company and Club Pilates policies.
Requirements
- Confidently generate personal sales and train Sales Associates in transactions.
- Ability to help drive revenue from memberships, retail sales, private training bookings, and teacher training enrollments.
- Fluent in English, with excellent communication and interpersonal skills in person, by telephone, and by email.
- Ability to excel in a fast-changing, diverse environment.
- Ability to recognize areas for improvement and make changes using good judgment.
- Affinity for and passion for fitness.
- Solid writing and grammar skills.
- Highly organized, proficient in data management, and able to prioritize and meet deadlines.
- Professional, punctual, reliable, and neat.
- Strong attention to detail and accuracy.
- Trustworthy and able to handle confidential information.
- Ability to work harmoniously with coworkers, clients, and the public.
- Proficiency with computers and studio software.
Responsibilities
- Execute lead generation through grassroots marketing and networking.
- Implement the sales process to schedule prospects into introductory classes.
- Drive membership and retail sales through customer service.
- Problem-solve staffing and scheduling issues with instructors and other personnel.
- Ensure studio retail products are stocked and inventory counts are accurate.
- Train and support Sales Associates.
- Make independent decisions related to high-level customer service.
- Collect outstanding dues.
- Maintain the cleanliness and organization of the Pilates studio.
- Enforce Club Pilates policies and procedures and lead by example.
- Ensure forms, administrative supplies, and studio literature are stocked and visible.
- Schedule and participate in networking and community events and studio promotions.
- Assist with marketing campaigns to generate leads for the studio.
- Follow all company policies, including the at-will employment policy.
- Perform other duties as assigned.
Benefits
- Commission eligibility; base pay of $20 plus 10% commission.
- Employer-paid life, AD&D, short-term disability, and long-term disability coverage.
- 401(k) retirement plan with employer matching.
- Paid sick time.
- Monthly communication allowance.
- Employee Assistance Program with free, confidential counseling and wellness resources for the employee and household.
- Medical, dental, and vision coverage for full-time employees, beginning the first of the month after hire; plan options include $0 deductibles and Anthem and Kaiser options.
- Paid time off, including vacation and sick time, for full-time employees.
- Paid holidays and holiday premium pay for full-time employees.
- Nava Benefits App with plan information and access to live advocates 24/7.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
