Assistant General Manager

PLANET FITNESS•Port Charlotte, FL

13d•Onsite

About The Position

The Assistant General Manager oversees club operations to support an exceptional Judgement Free member experience and a financially successful club. The role leads employees in a positive, motivating manner and calls for a results-oriented leader committed to quality service. The position handles front desk operations, member and guest service, membership sign-ups, facility tours, account updates, and responses to member questions and concerns. It also supports staff hiring, training, development, scheduling, coaching, and accountability; manages cash drawer and deposit procedures; and oversees facility cleanliness, maintenance, safety, and equipment repairs. The role is based at the Peachland location in Port Charlotte, Florida, and is full-time. The schedule is flexible and rotating, and travel to other clubs may be needed.

Requirements

At least 1 year of supervisor or manager experience in a high-volume restaurant or retail environment, or 2 years of Planet Fitness experience preferred.
Comfortable working a flexible rotating schedule.
Familiarity with Microsoft Office applications, including Word and Excel.
High school diploma or equivalent required.
Ability to travel to other clubs as needed.
Current CPR certification required, or willingness to become certified upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

Two years of Planet Fitness experience is preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front desk activities, including answering phones, checking members into the system, giving facility tours, and signing up new members.
Keep the gym and equipment clean and in good working order.
Facilitate needed updates to member accounts and respond to member questions and concerns in a timely, professional manner.
Interview, train, and develop Front Desk Associates and Fitness Trainers.
Create and maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Ensure all shifts are covered.
Lead by example and train, coach, and hold direct reports accountable to company values and goals.
Resolve employee issues or concerns.
Manage the cash drawer and deposit procedure.
Oversee facility cleanliness and maintenance, including personally taking responsibility for the largest section of daily cleaning.
Supervise correct cleaning practices and daily round logs.
Ensure the safety of employees, members, and club property.
Identify and communicate equipment repairs in a timely manner.
Travel to other clubs as needed.