General Manager
About The Position
The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. The role drives sales growth while managing profit margins, payroll, and other controllable expenses. The General Manager ensures company programs and initiatives are executed successfully and maintains a positive, customer-focused store environment. The position recruits, hires, trains, and develops team members, setting clear expectations through strong leadership and personal example to deliver exceptional customer service and foster a great place to work. The listed base salary range is $43,124–$46,124. Compensation within the range is determined by education, experience, knowledge, skills, internal equity, and market data.
Requirements
- Successfully complete all training modules, including GMIT and Talent Platform training.
- Ability to achieve placement in the succession program.
- Excellent communication skills.
- Computer proficiency.
- Demonstrated ability to recruit, select, and develop strong team members.
- Strong organization, planning, efficiency, analytical ability, attention to detail, and follow-through.
- Customer-service mindset and knowledge of the business, products, and competitors.
- Ability to adapt to changing priorities and work collaboratively with corporate team members and division heads.
- Strong work ethic; willingness to work hard and long hours to get the job done.
Responsibilities
- Recruit and hire high-performing team members.
- Meet or exceed the sales budget.
- Meet or exceed the EBITDA/SOC goal.
- Meet or exceed the labor rate goal.
- Achieve a shrink percentage of .4% or better.
- Meet or exceed the gross margin budget for the fiscal year.
- Meet or exceed the APC goal.
- Increase customer count over the previous year.
- Meet or exceed the Mystery Shop goal of 95%.
- Oversee store performance, including customer service, profitability, operating procedures, and merchandising objectives.
- Manage profit margins, payroll, and other controllable expenses.
- Execute company programs and initiatives.
- Train, develop, and coach team members, including preparing them for future roles.
- Create a positive, customer-focused store environment and set expectations for exceptional service.
Benefits
- Extensive paid training.
- Comprehensive and flexible benefits package.
- 401(k) with company match.
- Team member discounts.
- Rewards for top performers.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
