General Manager Jobs

About The Position

Requirements

• Excellent people leadership and guest service skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Availability to work all shifts, weekends, and holidays.
• High school diploma or equivalent.
• At least 3 years of management experience.
• Ability to lift and carry up to 50 pounds, including frequent lifting to move objects.
• Ability to consistently handle product preparation and lift for preparation, stocking, and inventory.
• Ability to kneel and follow proper lifting procedures.

Responsibilities

• Welcome, include, develop, and celebrate team members while consistently demonstrating PRIDE values: promote teamwork, respect everyone, impress customers, deliver results, and exemplify integrity.
• Create positive energy in the restaurant and prepare the team for success.
• Empower the team, communicate effectively, and engage employees in regular huddles.
• Coach and motivate Shift Leaders, Assistant Managers, and team members; recruit and develop talent; and recognize employee contributions.
• Model behaviors and decisions that serve and support the team.
• Create a fresh, friendly, and fast guest experience, set clear expectations, and foster a welcoming work environment.
• Address guest feedback and observe restaurant operations from the guest perspective, celebrating or coaching team performance as appropriate.
• Represent Krystal in the local community, support local marketing and events, and build community relationships to grow sales and catering opportunities.
• Implement company promotions, product launches, and product samplings; ensure local promotions are executed and their impact is measured.
• Develop and maintain Krystal 9 operating systems, sales forecasts, schedules, and operational and financial action plans.
• Monitor business results, schedules, cash shortages, HACCP logs, inventory, food costs, sales, and labor.
• Manage product and equipment inventory, place product orders, conduct inventory counts, and maintain inventory records.
• Maintain brand standards for product procedures, cleanliness, and service.
• Monitor compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
• Identify equipment problems, perform high-level troubleshooting, and seek maintenance support to keep restaurant equipment operational.