Assistant General Manager
About The Position
The Assistant General Manager supports Urban Air Adventure Park’s vision and provides leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. The role motivates staff, promotes accountability, and helps drive success while maintaining the company’s culture. It oversees operational execution across entertainment, food, beverage, attractions, and property inspections, with a focus on exceptional customer service, safety, cleanliness, and security. The position requires working days, nights, weekends, and holidays as needed in a noisy, fast-paced environment.
Requirements
- At least 1 year of supervisory or management experience.
- Ability to pass a thorough background check.
- Demonstrated ability to develop team members.
- Computer skills, including Microsoft Office (Excel, Word, and PowerPoint).
- Professional grooming and conduct, serving as an example for staff.
- Ability to interact enthusiastically with others and establish working relationships with employees, management, and vendors.
- Adaptability, flexibility, enthusiasm, and willingness to learn and adapt to changes or challenges.
- Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
- Good judgment in decision-making.
- Appreciation of diversity, including differences in thought, ethnicity, and gender.
- Ability and willingness to work weekends, evenings, and holidays.
- Ability to recognize problems, set goals, convert plans into action, and strategize solutions.
- Openness to feedback and self-improvement, and willingness to maintain high standards of conduct and professionalism.
- Ability to work days, nights, and/or weekends as required.
- Ability to work in a noisy, fast-paced environment with distracting conditions.
- Ability to move around the facility and stand for long periods.
- Ability to lift and carry up to 30 pounds.
Nice To Haves
- Hospitality experience, such as in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
- CPR/First Aid Certification.
Responsibilities
- Cultivate a team environment that provides exceptional customer service and ensure staff perform consistently at a high level.
- Assist with hiring, staff retention, coaching, and discipline, and ensure staff training programs are carried out.
- Develop weekly schedules and ensure staffing and lead coverage meet business needs and maximize the customer experience.
- Motivate and lead staff by leveraging individual strengths to support customer satisfaction and productivity.
- Select and develop staff and trainers for increased responsibility or advancement through a leadership program.
- Ensure employee recognition and incentive programs are executed as directed.
- Assist with inventory and expense control.
- Oversee all aspects of operations, including entertainment, food, beverage, attractions, and property inspections.
- Maintain a safe, clean, and secure environment for guests and staff.
- Improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
- Perform other duties as assigned.
- Lead, motivate, and empower team members; align them with Urban Air culture while balancing professionalism and fun.
- Take initiative, identify problems, and develop solutions and actionable plans based on performance patterns.
- Uphold Urban Air policies and standards and model accountability and professionalism.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
