Assistant General Manager

Resolute Road Hospitality•ASTORIA, OR

12d•$50,000 - $55,000

About The Position

The Assistant General Manager helps lead daily hotel operations, focusing on guest satisfaction, team development, and operational excellence. The role supports the General Manager in driving results, fostering a collaborative culture, and coordinating operations across departments at the Holiday Inn Express & Suites Astoria. The successful candidate leads with integrity, accountability, empathy, and a commitment to service excellence. The role oversees housekeeping, maintenance, sales, and front desk operations; supports business plans and property performance; and helps recruit, train, develop, and retain team members. Consistent attendance and compliance with Resolute Road Hospitality’s standards are critical. Duties may evolve according to organizational needs, and the position includes work-unit-producing shifts based on business needs.

Requirements

Minimum 2 years of leadership experience in hospitality.
Associate degree in Hospitality Management, Business Administration, or a related field.
Deep understanding of hotel operations and hospitality trends.
Proficiency in labor analysis, financial management, and revenue strategies.
Strong knowledge of sales processes and market dynamics.
Advanced communication, organizational, and decision-making skills.
Proficiency in Microsoft Office and property management systems.
Ability to coach, mentor, and hold teams accountable.
Strong problem-solving mindset and adaptability.
Consistent attendance and adherence to Resolute Road Hospitality’s standards.

Nice To Haves

Previous hotel brand experience.
Experience with brand systems.

Responsibilities

Oversee daily operations of housekeeping, maintenance, sales, and front desk departments.
Ensure compliance with brand standards while maintaining Resolute Road Hospitality’s culture.
Lead with integrity, empathy, and accountability, and foster service excellence, teamwork, and empowerment.
Partner with the General Manager to set and communicate goals and expectations.
Lead by example and create a workplace where team members feel appreciated and inspired.
Monitor and optimize property performance metrics, including labor and expense controls.
Support strategic business plans to drive revenue, profitability, and guest satisfaction.
Engage with clients and community partners to support sales and marketing efforts.
Recruit, hire, and train talent, emphasizing culture fit and growth potential.
Conduct regular department meetings to align teams and celebrate successes.
Motivate and retain team members through recognition and development.
Manage employee relations fairly and with a solution-focused approach.
Respond professionally and thoughtfully to guest and employee feedback.
Remain visible and engaged with guests to build relationships and memorable experiences.
Work unit-producing shifts based on business needs.
Perform other duties and projects as needed.