Assistant General Manager

Hampton Inn & Suites Park-Frisco (Crestline Hotels and Resorts) • Frisco, CO

13d

About The Position

Crestline Hotels & Resorts is hiring an Assistant General Manager to provide on-the-ground leadership for a multi-million-dollar hotel business unit. The role supports the Hotel General Manager in maintaining and advancing brand standards and guest satisfaction while balancing strategic planning with hands-on execution in a fast-paced environment. It offers the opportunity to develop operational, financial, forecasting, human resources, and accounting skills, with support from corporate operations, sales and marketing, accounting, IT, and human resources teams.

The Assistant General Manager is expected to build cohesion among direct reports, help staff and leaders reach their potential, retain market share and pursue new prospects, and work effectively with hotel leaders and staff, corporate personnel, and ownership groups as needed. The role includes learning and executing accounts receivable and payable duties and becoming familiar with HR processes within the first 30 days, as well as creating a staff optimization plan within that period.

Requirements

• Bachelor’s degree and at least one year of related Assistant General Manager experience; or high school diploma or equivalent and at least three years of related experience; or an equivalent combination of education and experience providing the required skills, knowledge, and abilities.
• Computer skills, including effective email communication and the ability to quickly manipulate and interpret information from spreadsheets and databases.
• Experience with hotel information systems.

Nice To Haves

• Hotel experience.
• Experience with Opera and M3 systems.
• Solid Operations Manager experience within a Select Service and/or Extended Stay property.

Responsibilities

• Support the General Manager in maintaining and advancing hotel brand standards to improve guest satisfaction.
• Understand and execute accounts receivable and accounts payable duties within the first 30 days.
• Become familiar with HR processes within the first 30 days and contribute to new-hire onboarding and success.
• Develop a plan for newly hired and current leaders and staff so they understand their mission and have the tools to deliver service, satisfaction, and success.
• Balance strategic planning with hands-on operational execution in a fast-paced environment.
• Build cohesion among direct reports and maximize their potential.
• Maintain current market share and pursue new market prospects, especially from nearby competition.
• Interact successfully with the Hotel General Manager, hotel leaders and staff, corporate staff, and ownership groups when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager