Assistant General Manager

Crunch Fitness - Fitness Ventures LLC•Marrero, LA

12d•$30,000 - $50,000

About The Position

The Assistant General Manager (AGM) supports the club’s overall success by fostering an inclusive, welcoming, and high-performing environment for members and team members. As an extension of the General Manager, the AGM helps oversee daily operations, drive membership growth, develop the team, and deliver exceptional member experiences consistent with the organization’s standards and values. In the General Manager’s absence, the AGM assumes responsibility for club operations and serves as the primary on-site leader. The role requires a results-oriented professional who can motivate teams, execute operational initiatives, and uphold the brand through strong leadership, accountability, and service excellence.

Requirements

High school diploma or equivalent (GED).
Minimum age of 18 years.
Eligibility to work in the United States and ability to provide required employment verification documentation.
Strong leadership, communication, organizational, and problem-solving skills.
Proven ability to motivate teams and drive results.
Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
Ability to stand, walk, and move throughout the facility for extended periods.
Ability to occasionally lift, carry, push, or pull up to 25 pounds.
Ability to respond quickly to operational and member needs in an active fitness environment.

Nice To Haves

Previous leadership, supervisory, or management experience in fitness, hospitality, retail, or a customer service-focused environment.

Responsibilities

Support the General Manager in creating and maintaining a culture of diversity, inclusion, acceptance, and member satisfaction.
Lead by example in delivering exceptional customer service and operational excellence.
Supervise, coach, motivate, and develop team members to achieve individual and club performance goals.
Foster a positive, collaborative work environment that supports team members’ professional growth.
Assist with recruiting, interviewing, hiring, onboarding, and training qualified team members.
Make effective decisions and exercise sound judgment in a fast-paced environment.
Oversee all club operations and assume leadership responsibilities when the General Manager is absent.
Lead and inspire the membership team to achieve sales goals and key performance indicators.
Monitor sales performance and coach the team to improve conversion rates and effectiveness.
Ensure lead management, follow-up, and tracking processes are performed consistently and accurately.
Support local marketing, community outreach, and business partnership initiatives to drive membership growth.
Promote club services, programs, and amenities to increase member engagement and revenue opportunities.
Ensure the club provides a welcoming, professional, and exceptional member experience.
Resolve member concerns and complaints promptly, professionally, and in accordance with company policies.
Maintain standards for cleanliness, safety, maintenance, and facility appearance.
Ensure equipment issues are reported and addressed in a timely manner.
Assist with payroll processing, scheduling, and administrative functions as needed.
Support compliance with company policies, procedures, and operational standards.
Maintain accurate documentation and follow protocols for employee- or member-related issues.
Maintain comprehensive knowledge of company policies, procedures, and standard operating practices.
Help communicate and implement company initiatives and operational directives.
Monitor daily club performance and identify opportunities for operational improvement.
Support reporting, documentation, and other administrative tasks required for efficient club operations.