Assistant General Manager

Team Car Care Dba Jiffy Lube•Sulphur, LA

13d•$17 - $19•Onsite

About The Position

The Assistant General Manager (AGM) is part of the service center’s management team and helps drive sales success and provide excellent guest experiences. Working directly with the General Manager, the AGM supports revenue growth, team development, quality control, financial performance, and daily service center operations. The role also provides guidance to automotive technicians and customer service associates, and performs opening and closing duties when the General Manager is off.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A “Guest First” mindset.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue through guest count and lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service and guest experiences.
Lead by example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
Ensure quality control measures and processes are followed consistently.
Carry out duties and projects related to inventory, cash handling, guest issues and concerns, and District Manager initiatives.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence (GTE).
Guide and mentor automotive technicians and customer service associates.
Perform opening and closing duties when the General Manager is off.
Help build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.