Assistant General Manager-203210

Extended Stay America • Irvine, CA

6d • Onsite

About The Position

The Assistant General Manager (AGM) assists the General Manager (GM) or Multi-Unit General Manager (MUGM) with day-to-day hotel operations and supports optimum performance and continued improvement in guest and associate satisfaction. The role provides hands-on supervision of hourly staff, including scheduling, directing daily activities, and training. The AGM provides leadership that promotes an exceptional workplace and ensures safety and security procedures are in place in accordance with company guidelines and standards.

The AGM supports revenue growth, cost control, guest service, and hotel operations. The AGM serves as the first management contact for guest service issues and as manager on duty when the GM/MUGM is absent. The position may provide backup coverage across front desk, housekeeping, and other hotel functions as needed. The role may also involve travel to additional locations within a reasonable geographic area or coverage of additional sites during another manager’s absence.

Requirements

• Prior hotel experience in a hospitality or retail establishment is required.
• High school diploma or GED; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to comprehend fundamental instructions and write short correspondence and memos.
• Solid English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
• Ability to operate property management system technology, work through shift reports, and perform audit functions when necessary.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to use common-sense understanding to carry out detailed written and/or oral instructions.
• Supervisory skills to oversee the daily activities of 8 to 15 hourly staff.
• Ability to organize multiple priorities and ensure daily operations are performed efficiently.

Nice To Haves

• Prior supervisory experience is preferred.
• Demonstrated leadership ability is desired.
• Some job-related college-level courses are preferred.

Responsibilities

• Demonstrate and promote commitment to providing the best possible guest experience.
• Become trained in managerial functions and hotel-level operations.
• Ensure associates are onboarded and trained, including timely completion of required ESU training.
• Promote compliance with company policies and procedures, including prompt reporting of safety and security issues.
• Uphold and drive compliance with property policies, rules, standards, and safety and security guidelines.
• Ensure associates support company initiatives to increase revenue, lower costs, and improve guest and associate satisfaction.
• Serve as the first management contact for guest service issues, resolve issues in a timely manner, and determine when to escalate them to the GM/MUGM.
• Demonstrate professionalism and treat guests and associates with respect and kindness in keeping with the company’s service culture.
• Interact with guests daily to identify quality lead generation opportunities and assist with future travel needs.
• Help maximize revenue and flow-through to GOP to meet or exceed budgeted EBITDA.
• Assist the GM/MUGM with interviewing, onboarding, and training associates.
• Supervise and engage associates to promote a positive work environment through teamwork, energy, enthusiasm, and recognition.
• Participate in daily team meetings and staff interactions to support continuous improvement, provide guidance and encouragement, and take corrective action when necessary.
• Assist with budgetary controls, including labor monitoring, scheduling, room expense control, and maintaining PAR levels through Daily Visual Management.
• Ensure associates have the tools needed to perform their jobs.
• Serve as manager on duty in the absence of the GM/MUGM.
• Inspect guest rooms.
• Complete Guest Ready and visual inspections and assign daily arrival reservations.
• Provide hotel relief and backup duties as needed, including front desk coverage and housekeeping, to support optimum operations.
• Manage purchase orders and ensure products are ordered and received in a timely manner.
• Assist the GM/MUGM with monitoring cash management, in-house guest balances, and direct bill receivables compliance.
• Assist with hotel sales activities when needed, including Soar leads.
• Review and monitor social media websites and ensure timely, appropriate responses.
• Keep clean rooms and guest and associate satisfaction as top priorities.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid voluntary benefits, including short-term disability, buy-up long-term disability, supplemental life insurance, and dependent life insurance
• 401(k) savings plan
• Paid time off
• Employee Assistance Program (EAP)
• Employee perks program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED