Assistant General Manager-203210

ESA Management•Irvine, CA

About The Position

The Assistant General Manager (AGM) assists the General Manager (GM) or Multi-Unit General Manager (MUGM) with day-to-day hotel operations. The AGM helps ensure strong hotel performance and continual improvement in guest and associate satisfaction, and takes a hands-on role in managing hourly staff, including scheduling, directing daily work, and training. The role provides leadership that supports an exceptional workplace and ensures safety and security procedures follow company guidelines and standards. The AGM learns hotel managerial functions and operations, supports compliance with company policies and initiatives, and serves as the first management contact for guest-service issues. The position helps address guest concerns, supports revenue and cost goals, and contributes to meeting or exceeding budgeted EBITDA. The AGM may serve as manager on duty when the GM/MUGM is absent and provide operational coverage across hotel functions.

Requirements

Prior hotel experience in a hospitality or retail establishment is required.
High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to comprehend fundamental instructions and write short correspondence and memos.
English reading, writing, and verbal communication skills sufficient to communicate effectively with guests, associates, and outside vendors.
Ability to operate property management system technology, work through shift reports, and perform audit functions when necessary.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to carry out detailed written or oral instructions.
Supervisory skills to oversee the daily activities of 8 to 15 hourly staff.
Ability to organize multiple priorities so daily operations are performed efficiently.
Ability to remain stationary; navigate the hotel and parking lot; reach, handle, and detect tools, objects, and controls; and detect scents and sounds.
Ability to occasionally bend, kneel, crouch, push, pull, lift, and/or move up to 25 pounds.
Ability to work in outside weather conditions depending on the hotel, and occasionally in wet or humid conditions, near moving mechanical parts, around fumes or airborne particles and toxic or caustic chemicals, or with risk of electrical shock.
Ability to work in moderate to loud noise levels.
May be asked to travel to additional locations within a reasonable geographic area or cover additional sites during another manager's absence.

Nice To Haves

Prior supervisory experience.
Demonstrated leadership ability.
Some job-related college-level courses.

Responsibilities

Demonstrate and promote commitment to providing the best possible guest experience.
Become trained in all managerial functions and hotel operations.
Ensure associates are properly onboarded and trained, and complete required ESU training on time.
Promote compliance with company policies and procedures, including prompt reporting of safety and security issues.
Uphold and drive property-level compliance with policies, rules, standards, and safety and security guidelines.
Ensure associates support company initiatives to increase revenue, lower costs, and improve guest and associate satisfaction.
Serve as the first management contact for guest-service issues, resolve concerns promptly, and determine whether escalation to the GM/MUGM is needed.
Demonstrate professionalism and treat guests and associates with respect and kindness in keeping with ESA's service culture.
Interact with guests to identify quality lead-generation opportunities and assist with future travel needs.
Help maximize revenue and flow-through to GOP to meet or exceed budgeted EBITDA.
Assist the GM/MUGM with interviewing, onboarding, and training associates.
Supervise and engage associates to promote a positive work environment through teamwork, energy, enthusiasm, and recognition.
Participate in daily team meetings and staff interactions to provide guidance, encouragement, continuous improvement, and corrective action when needed.
Assist with budgetary controls, including labor monitoring, scheduling, room expense control, and maintaining PAR levels through Daily Visual Management.
Ensure associates have the tools they need to perform their jobs.
Serve as manager on duty when the GM/MUGM is absent.
Inspect guest rooms; complete Guest Ready and visual inspections; and assign daily arrival reservations.
Provide operational relief and backup as needed, including front desk and housekeeping coverage.
Manage purchase orders and order and receive products in a timely manner.
Assist the GM/MUGM with monitoring cash management, in-house guest balances, and direct-bill receivables compliance.
Assist with hotel sales activities when needed, including Soar leads.
Review and monitor social media websites and ensure timely, appropriate responses.
Keep clean rooms and guest and associate satisfaction as priorities.

Benefits

Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program (EAP)
Employee perks program offering discounts to major companies