Assistant General Manager-203210

ESA Management•San Jose, CA

13d

About The Position

The Assistant General Manager (AGM) assists the General Manager (GM) or Multi-Unit General Manager (MUGM) with day-to-day hotel operations, supporting strong performance and continued improvement in guest and associate satisfaction. The AGM directly oversees hourly staff, including scheduling, directing, and training, and provides leadership to foster an exceptional workplace. The role also helps ensure that safety and security procedures follow company guidelines and standards for associates and guests. The AGM becomes trained in hotel managerial functions and operations, supports associate onboarding and required training, promotes compliance with company policies and safety standards, and helps advance initiatives to increase revenue, control costs, and improve satisfaction. The AGM is a first-level management contact for guest-service issues, resolves them promptly, and escalates them to the GM/MUGM when appropriate. The role includes interacting with guests, supporting future travel needs and lead generation, and helping meet or exceed budgeted EBITDA. The AGM assists with hiring, onboarding, training, staff engagement, meetings, coaching, recognition, and corrective action. The role supports budget controls, labor monitoring, scheduling, room-expense control, PAR levels, and cash and receivables oversight. Additional duties include serving as manager on duty when the GM/MUGM is absent; inspecting rooms and assigning arrival reservations; providing front desk, housekeeping, and other operational coverage; managing purchase orders and product orders and receipts; assisting with sales activities; and monitoring social media for timely, appropriate responses. The position may require travel to nearby locations or coverage of other sites during a manager's absence.

Requirements

Prior hotel experience in a hospitality or retail establishment is required.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Solid English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
Ability to operate property-management-system technology, work through shift reports, and perform audit functions when necessary.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals.
Ability to understand and carry out detailed written and/or oral instructions using common-sense judgment.
Supervisory skills to oversee the daily activities of 8 to 15 hourly staff.
Ability to organize multiple priorities to maintain efficient daily operations.
Ability to remain stationary; navigate the hotel and parking lot; reach, handle, and detect tools, objects, and controls; and detect scents and sounds.
Ability to occasionally bend, kneel, or crouch and to push, pull, lift, and/or move up to 25 pounds.
Ability to work in outside weather conditions depending on the hotel, and occasionally in wet or humid conditions, near moving mechanical parts, around fumes or airborne particles and toxic or caustic chemicals, or where electrical-shock risk is present.
Ability to travel to additional locations within a reasonable geographic area or cover other sites during a manager's absence, as needed.

Nice To Haves

Prior supervisory experience.
Demonstrated leadership ability.
Some job-related college-level coursework.

Responsibilities

Demonstrate and promote commitment to providing guests with the best possible experience.
Learn managerial functions and hotel-level operations.
Ensure associates are onboarded, trained, and complete required ESU training on time.
Promote and uphold company policies, procedures, safety guidelines, and security standards; ensure safety and security issues are reported promptly.
Help associates carry out company initiatives to increase revenue, lower costs, and improve guest and associate satisfaction.
Serve as the first management contact for guest-service issues, resolve them promptly, and escalate issues when needed.
Interact with guests to identify lead-generation opportunities and assist with future travel needs.
Help maximize revenue and GOP flow-through to meet or exceed budgeted EBITDA.
Assist with interviewing, onboarding, and training new associates.
Supervise and engage associates to foster teamwork, a positive work environment, continuous improvement, and appropriate guidance or corrective action.
Assist with budget controls, including labor monitoring, scheduling, room-expense control, and PAR levels through Daily Visual Management.
Ensure associates have the tools needed to perform their jobs.
Serve as manager on duty when the GM/MUGM is absent.
Inspect guest rooms, complete Guest Ready and visual inspections, and assign daily arrival reservations.
Provide front desk, housekeeping, and other operational relief or backup as needed.
Manage the purchase-order process and order and receive products in a timely manner.
Assist with monitoring cash management, in-house guest balances, and direct-bill receivables compliance.
Assist with hotel sales activities, including Soar leads, when needed.
Review and monitor social media websites and ensure timely, appropriate responses.
Keep clean rooms and guest and associate satisfaction as top priorities.

Benefits

Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program (EAP)
Employee perks program offering discounts to major companies