Front Desk Jobs

About The Position

Requirements

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Communication both verbal and written
• Computer and telephone skills
• Must be able to multi-task
• Flexibility with schedule
• Satisfactory criminal background screening required
• Valid driver’s license with safe driving record may be required

Nice To Haves

• Hotel or customer service experience is preferred

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understanding of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes

Benefits

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive programs
• And more!